Desktop Support Senior Associate-Field Tech
Há 5 dias
Join to apply for the Desktop Support Senior Associate-Field Tech role at NTT DATA North America .
We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR).
- Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu solucionar remotamente.
- Solucionar problemas operacionais de aplicações instaladas em desktops, notebooks, impressoras e periféricos associados.
- Instalar, manter e otimizar o desktop e notebook instalados nos sites do cliente (Rollout).
- Executar diagnósticos e resolver os problemas de desempenho dos equipamentos.
- Executar serviços de manutenção e reparo (quando necessário).
- Garantir a satisfação do cliente, aconselhando os clientes sobre manutenção preventiva e configurações que podem afetar o desempenho dos equipamentos.
- Instruir os clientes na operação e manutenção do sistema.
- Apoiar na elaboração de documentos técnicos para resolução de problemas.
- Seguir os procedimentos, checklists e scripts de atendimento.
- Aderir às normas e políticas internas estabelecidas.
- Apoiar técnicos menos experientes em suas atividades.
- Efetua atendimento a usuários VIP.
- Deter e aplicar o conhecimento mais especializado em tecnologias de suporte a hardware e software.
- Compreender como o seu trabalho afeta resultados para sua área.
- Demonstrar conhecimento das operações internas e desenvolver relacionamentos para facilitar o fluxo de trabalho.
About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Industries: IT Services and IT Consulting
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Technology Systems and Operations Specialist Desktop Support Senior Associate-Field TechWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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