Enterprise Customer Success Manager
Há 14 horas
Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in 75+ countries, mostly remote, with few office-based roles. Role Overview The Customer Success department at Canonical is strategic, aiming to reduce risk and churn, facilitate product adoption, and support account expansion. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. They also identify additional service opportunities and help craft collaboration roadmaps. Team Structure & Responsibilities Specialized in segments: Mass, Focus, Step Growth, and support for unassigned customers including Store clients. Onboard new customers, introducing products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers across industries. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage customer portfolios, identify growth opportunities, and mitigate renewal risks. Lead weekly customer and business reviews, prioritize blockers, and coordinate with internal teams. Advocate for customers internally, influencing product roadmaps, documentation, and processes. Support customers through reactive ticketing and create targeted campaigns. Candidate Profile Ideal candidates will have at least 5 years of IT-related experience, with familiarity in Linux OS, data applications, storage, cloud, networking, security, migration, or IoT. Strong presentation skills, process improvement experience, and team collaboration are essential. Knowledge of agile methodologies and proficiency in English, with additional languages like Spanish and Portuguese, are highly valued. Additional Skills Experience with Salesforce, Jira, and CRM tools is a plus. What We Offer Competitive global compensation, annual reviews, bonuses, and benefits including learning budgets, wellness programs, travel opportunities, and flexible work arrangements. The role is remote, with periodic in-person team sprints. About Canonical Canonical pioneers open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and foster a diverse, inclusive workplace. Working here is future-oriented, encouraging continuous learning and growth. Equal Opportunity Employer We value diversity and are committed to providing fair opportunities regardless of background or identity. #J-18808-Ljbffr
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Customer Success
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Customer Success - Team Manager role at Canonical Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is...
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Graduate Customer Success Manager
Há 14 horas
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk...
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Graduate Customer Success Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce...
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Customer Success Manager
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Buenos Aires, Brasil Hello Magic Tempo inteiroCustomer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Customer Success Manager (Work From Home)Join to apply for the Customer Success Manager (Work From Home) role at Hello Magic Get AI-powered advice on this job and more exclusive features. If you're a fluent English speaker seeking a...
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Enterprise Project Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Enterprise Project Manager
Há 14 horas
Buenos Aires, Brasil Canonical Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Junior Project Manager
2 semanas atrás
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Junior Project Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading...
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Enterprise Account Executive
Há 14 horas
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Enterprise Account Executive - Spanish speaker role at Canonical Join to apply for the Enterprise Account Executive - Spanish speaker role at Canonical Get AI-powered advice on this job and more exclusive features. Open source software is the new default in the enterprise, and Canonical is the new challenger to major enterprise software...
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Enterprise Account Executive
Há 14 horas
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the Enterprise Account Executive role at Canonical This is a general track role, hiring for opportunities across all levels of seniority in our Sales Teams. Apply here if you believe you possess outstanding revenue generating experience from the Technology industry. Open source software is the new default in the enterprise, and Canonical is...
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OpenStack Engineering Manager
Há 14 horas
Buenos Aires, Brasil Canonical Tempo inteiroJoin to apply for the OpenStack Engineering Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the OpenStack Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
