Customer Service Analyst
4 semanas atrás
Position Customer Service Analyst | Export Job Purpose Be the focal point for customer attendance, supporting all customer’s requests or directing them to the correct areas. Main Responsibilities Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled; Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external); Build solid relationship with your customers portfolio to provide best solution on their case managements; Maintain professional & friendly posture during customer's interaction in daily routine; Work in partnership with the sales representative & sales support; Work as a team to collaborate with the general demand, proposing changes and best practices among others; Guarantee that supervisor is duly aware about any system issue that may impact the customer attendance; Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance Specific Knowledge Customer Service Intermediate English is mandatory SAP system Working knowledge of International Commercial and Export Chain. Minimum Required Experience 3-5 years of experience in a similar role within the shipping industry. Degree Bachelor’s degree in international trade or a related field. Equal Employment Opportunity Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium. For more information, please visit Seniority level Entry level Employment type Full-time Job function Customer Service Industries Maritime Transportation #J-18808-Ljbffr
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Customer Service Analyst
2 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
Há 7 dias
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
1 semana atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
1 semana atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
2 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroOverview Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled; Analysis of customers request and...
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Customer Service Analyst
4 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;...
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Customer Service Analyst
4 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: - Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
2 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas. Main responsibilities and assignments: - Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
2 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroShape your future as a magentian! Position: Customer Service Analyst | Export Job Purpose: Be the focal point for customer attendance, supporting all customer's requests or direct them to the correct areas. Main responsibilities and assignments: Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly...
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Customer Service Analyst
2 semanas atrás
Santos, Brasil Ocean Network Express Latin America Tempo inteiroPositionCustomer Service Analyst | ExportJob PurposeBe the focal point for customer attendance, supporting all customer's requests or directing them to the correct areas.Main ResponsibilitiesEntry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;Analysis of customers request and instruct correctly...
