Engineering Manager, Sustaining Software

This is an exciting opportunity for an engineering manager who is passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu.
Sustaining Engineering is a critical team that resolves software bugs, code defects and other issues, from the kernel all the way up to the highest levels of the open source stack. This position leads one of our regional teams (EMEA, APAC, Americas) and is one of several managers, who report directly to the global Director of Sustaining Engineering.
As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development is a must, so that you are able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
**Location**:This job is open to applicants in all timezones, and is a full-time, remote position.
**What your day will look like**:
- Manage and lead a distributed team of engineers
- Hire, coach, mentor, provide feedback and career development guidance to your team
- Manage shift scheduling, measuring key performance indicators (KPIs), and training
- Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
- Demonstrate the very best of Canonical in customer interactions
- Set and manage expectations with other engineering teams, senior management, and external stakeholders
- Advocate and advance modern software development practices
- Grow a healthy, collaborative engineering culture in line with the company value
- Collaborate with other teams in the organisation
- Work from home with global travel up to 10% for internal and external events
**What we are looking for in you**:
- Professional software delivery experience using C, C++, Go, Java, Python, or similar
- You are knowledgeable and passionate about software development
- Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
- Experience with version control systems such as git
- Experience with debugging tools such as gdb, crash or other
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Excellent communication skills in the English language, both verbal and written
- Experience with Linux, with a preference towards Ubuntu
- Experience with Open Source and Open Source Business Models
- People management experience in a support organisation is a strong plus
- You have interest and deep experience with three or more of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging
**What we offer you**:
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
- Fully remote working environment - we've been working remotely since 2004
- Personal learning and development budget of 2,000USD per annum
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Parental Leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues at 'sprints'
- Priority Pass for travel and travel upgrades for long haul company events
**About Canonical**:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
**Canonical is an equal opportunity employer**:
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