Technical Support Engineer, Trilogy

Há 6 dias


Cascavel, Brasil Trilogy Tempo inteiro

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Join Trilogy as a remote Technical Support Engineer. The base pay is $30 per hour, or $60,000 per year at a full-time rate. Overview At Trilogy, customer support is powered by AI for routine tasks, allowing our engineers to tackle the most complex, AI‑challenging issues. We need self‑starters who thrive under pressure, learn quickly, and handle responsibility without constant guidance. What You Will Be Doing Partner with cutting‑edge AI systems to resolve the most challenging customer issues requiring human insight and advanced technical skill. Bridge the gap between artificial intelligence and human expertise, continuously enhancing AI capabilities based on your problem‑solving experiences. What You Won’t Be Doing Enjoy a leisurely onboarding process – you will need to master multiple complex products within your first 30 days. Depend on constant managerial support – independent problem‑solving and self‑direction are non‑negotiable survival skills here. Key Responsibilities Blend advanced AI tools with deep technical knowledge to deliver world‑class customer support experiences, specializing in complex challenges beyond current AI capabilities. Basic Requirements Minimum 3 years of hands‑on experience in technical customer support environments. Expert‑level proficiency with generative AI tools – workflow automation, custom GPT development, and advanced AI integration (basic ChatGPT usage will not suffice). Must be located in North or South America for optimal collaboration. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our focus on simple, customer‑facing designs drives our technological innovation. Working with us This is a full‑time (40 hours per week), long‑term position available immediately. The role requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $30 per hour, weekly payment, based on 40 hours per week and 50 weeks per year. Consult Crossover help page for more details. #J-18808-Ljbffr



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