Manager, Customer Experience
Há 5 dias
Employer Industry: Cybersecurity Solutions Why consider this job opportunity Opportunity for career advancement and growth within a leading cybersecurity firm Work remotely from anywhere, ensuring flexibility in your work environment Be part of a culture that values trust, accountability, and shared success Engage in meaningful work that has a direct impact on customer success and satisfaction Competitive salary and performance metrics tied to customer engagement and success What to Expect (Job Responsibilities) Manage customer escalation processes, prioritizing issues and negotiating customer expectations Build and lead a high-performance team of Customer Success Engineers Drive performance metrics including CSAT, renewal rates, and customer engagement Develop strong relationships with sales teams, partners, and internal stakeholders Advocate for customer needs to influence product roadmap and improvements What is Required (Qualifications) 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in a people management role Strong consulting and project management skills with proven results Technical experience in networking or cybersecurity industries Ability to travel up to 30% for customer engagements How to Stand Out (Preferred Qualifications) Experience in public cloud environments Demonstrated success in managing customer escalations and negotiations Strong interpersonal skills and ability to work with clients at various technical levels We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
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Customer Experience Manager
Há 4 dias
São Paulo, Brasil beBeeCustomer Tempo inteiroCustomer Experience Manager A highly motivated and customer-focused individual is sought to play a key role in ensuring users get the most value from their JoVE subscription.
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Customer Experience Manager
Há 4 dias
São Paulo, SP, Brasil beBeeCustomer Tempo inteiroCustomer Experience Manager A highly motivated and customer-focused individual is sought to play a key role in ensuring users get the most value from their JoVE subscription.
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Manager, Customer Experience
Há 3 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroJob DescriptionYour Career We are looking for a Manager within our Customer Success Engineering team. You will be responsible for managing a team of Customer Success Engineers (CSE) who enable customer success with our award-winning PANW portfolio. In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the...
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Customer Experience Manager
Há 7 dias
São Paulo, Brasil Revolut Tempo inteiro**About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day. As we continue...
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Manager, Customer Experience
Há 5 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Experience
Há 7 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroCompany Description Our Mission At Palo Alto Networks, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work...
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Manager, Customer Experience
Há 4 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Experience
Há 7 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Experience
Há 7 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
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Manager, Customer Experience
Há 7 dias
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
