Supply chain director

Profile & Requirements Education: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable. Senior leadership experience in Supply Chain; strong background in Customer Service and OrdertoCash in industrial/automotive or technical distribution environments. Fluent Portuguese and English required; German is a plus. Availability for 100% onsite work and travel. Technical competencies: Integrated S&OP, demand and supply planning, inventory policy. Customer Service operations, contract/SLA management, EDI and integrations with key customers. Logistics/WMS/TMS, 3PL management, distribution and transportation networks. Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs. ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals. Understanding of management systems and certifications (ISO 9001; IATF 16949). Behavioral competencies: Customer focus and clear communication, with executive presence and collaborative approach. Datadriven decisionmaking, endtoend systems thinking. Inspiring leadership, people development, change management. Resilience, negotiation and crossfunctional influence.  Key Responsibilities Strategy & Leadership Define and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values. Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma). Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility). Customer Service and Order-to-Cash Ensure best-in-class customer service operations: order management, lead times, delivery commitments, follow-ups, complaint handling and returns (RMA). Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication. Optimize credit, invoicing, shipping and aftersales processes in partnership with Finance and Sales. Planning, S&OP and Availability Lead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital. Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family. Purchasing and Suppliers Secure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation. Develop alternatives (dual sourcing, nearshoring) and contingency plans. Replenishment Programs and Solutions Expand and sustain VMI/Kanbantype programs, integrating customer processes to ensure pointofuse availability and agreed service levels. Transformation, Data and Systems Evolve KPIs, analytics and endtoend visibility; promote datadriven decisionmaking. Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts. Experience with Protheus, SAP or similar is a plus. Key Metrics (KPIs) Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promisekept rate, complaint lead time (CAR/CAPAs). Planning: Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog. Inventory & Working Capital: Inventory turns, DIO, obsolescence/scrap, coverage by ABC class. Financial/OTC: DSO in interface with Finance, costtoserve by segment/channel. Quality & Compliance: returns/ppm rate, audits and process compliance.