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Logistics Customer Service Leader
4 meses atrás
SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world.
Job Responsibilities:
1.Listen complaints and locate issues quickly from local sellers, resolve issues and make accurate judgments via phone calls, instant chat, etc. Provide guidance and assistance to team members；2.Providing services to sellers, can analyze their needs, locate business process problems and optimization points, put forward optimization suggestions and promote optimization and improvement.3.Responsible for managing the customer service team, scheduling and assigning tasks according to workload, ensuring team members carry out their work, and achieving team goals.4.Able to effectively communicate and provide feedback across different time zones and regions to ensure smooth internal communication within the team5.Monitor key data, respond quickly to problematic metrics or unexpected situations, propose solutions and ensure their implementation, share methods and experiences with the team, and drive the team towards achieving goals6.Conduct quality and efficiency management, analyze specific quality and efficiency issues of team members, and help track and improve them7.Other tasks assigned by the senior leader.
Qualifications:
1.Bachelor's degree or above. At least one year team management experience in logistics, customer service industries；2.Strong comprehension and service abilities;3.Good teamwork and collaboration skills；4.Good ability to handle stress
At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.
