Resource Manager, Professional Services

Title: Resource Manager, Professional Services Business Unit: Graphic Communications Department: Customer & Professional Services Location: Brazil, Remote About us Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry. Our integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best‑in‑class technology to the packaging and printing industries, we succeed when our customers thrive. Position Overview The Resource Manager plays a critical role in ensuring Professional Services teams are properly staffed, aligned, and equipped to meet project timelines and business objectives. This role involves close collaboration with Project Managers, Project Coordinators, Regional Managers, the Senior Director of Professional Services, Customer Success, and Sales to efficiently manage resources, balance workloads, and ensure smooth project delivery. Core Responsibilities Resource Planning and Allocation: identify, assign, and allocate resources to ongoing and upcoming projects based on skills, availability, and priorities; maintain a real‑time view of resource capacity and project needs across the organization; serve as the primary point of contact for project staffing; own all new engagements at intake and assign resources based on availability and skillset; check in regularly with Project Managers. Forecasting and Talent Management: collaborate with Sales, Project Managers, Regional Managers, and leadership to forecast future resource requirements; identify resource gaps and recommend cross‑training, recruitment, or subcontracting; support long‑term workforce planning. Process Optimization and Tool Management: develop and maintain tools, dashboards, and reports to monitor utilization, productivity, and performance; establish and enforce consistent processes for resource requests and assignments; ensure data and processes remain aligned across systems. Daily Operational Responsibilities New Engagement Intake: review new projects pushed from Salesforce into Wrike; confirm all project metadata; ensure correct Wrike template and folder structure; manually create projects if automation fails. Assignment & Scheduling: review unassigned Wrike projects daily; match consultants to projects; assign primary and secondary consultants; flag assignment conflicts or delays. System Sync and Integration Oversight: cross‑reference Salesforce‑Wrike and Wrike‑NetSuite mappings; validate billing fields; ensure Concur sync processes are updating accurately; maintain field mapping and oversee sync processes. Time Tracking Oversight: validate daily timesheet entries; identify anomalies and follow up; ensure adherence to time entry policies. Project Health & Status Monitoring: monitor project dashboards for task completion, budget consumption, and forecasted effort. Reporting & Communication: participate in regular syncs with Regional Managers; track upcoming projects, resourcing constraints, and urgent escalations; provide data for utilization, staffing, revenue forecasting. Performance and Collaboration: monitor workload balance; participate in resource reviews; collaborate cross‑functionally with Sales, Customer Success, and Professional Services teams. Qualifications Experience : 4+ years of experience in resource planning or operations within a software or technology organization; proven ability to manage multiple concurrent projects and balance resources effectively in a fast‑paced environment. Skills : strong proficiency with resource planning tools (e.g., Wrike); working knowledge of JIRA, Salesforce, and NetSuite preferred; excellent organizational, communication, and negotiation skills. Equal Employment Opportunity CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law. Disability Accommodation CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation, please contact us at (contact email) or send an e‑mail with your specific accommodation request. Work Authorization Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of 1986. Pay Transparency and Nondiscrimination CAI Software will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions are subject to the following disclosures: in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Project Management and Information Technology Industry Software Development #J-18808-Ljbffr