Analyst, Customer Technical Services

2 semanas atrás

São Paulo, São Paulo, Brasil Mastercard Tempo inteiro
Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
Title and Summary
Analyst, Customer Technical Services
Position Title: Analyst, Customer Technical Services (Gr. 8)
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Ethoca Customer Experience & Engagement team is looking for an Analyst, Customer Technical Services to drive our customer experience strategy forward by consistently innovating and problem-solving. This customer-facing position plays a key role in supporting existing accounts to ensure Ethoca's services are delivered according to our best-in-class standards.
Role
- Support live customers with account updates and their operations
- Create a positive customer service experience by understanding and meeting customer needs quickly and professionally
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands
- Maintain expertise on all internal systems, support and onboarding processes
All About You
- Be a proficient English speaker.
- Enjoy interacting directly with Customers; and learning about their business
- Have the flexibility to support international time zones for our global customer support
- Be quick on their feet - we move fast so you should thrive on learning and change
Assets, but not required:
- Experience working with multiple tools and systems e.g. Postman, JIRA, Splunk, Azure, SQL
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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