Cloud Support Engineer
2 semanas atrás
Cloud Support Engineer Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in enterprise initiatives across cloud, data science, AI, engineering innovation and IoT. We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. Location: Globally remote. Responsibilities Investigate issues reported by customers by researching and escalating issues. Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction. Engage directly with customers via phone, ticketing system, and remote sessions to resolve their issues. Participate in a regular weekend working rotation. Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers. Understand Ubuntu development process to set customer expectations correctly on timeline for a fix. Qualifications Professional written and spoken English with excellent presentation skills. Exceptional academic track record from high school and university. Undergraduate degree in a technical subject or compelling narrative about an alternative path. Track record of going above-and-beyond expectations to achieve outstanding results. Hands‑on and extensive working experience in supporting Linux systems, including virtualization/cloud (KVM or OpenStack), containers (Docker, LXD/LXC, Kubernetes), storage technologies, and networking. Cloud computing expertise in provisioning, monitoring, orchestration, etc. Advanced troubleshooting experience: integration with other environments (authentication/directory services, network file systems), analysis of logs and stack traces, solid understanding of OS and application level bugs, knowing when to upgrade. Programming fundamentals in any language. Extensive customer support experience: customer needs are top priority; communicate professionally, emphatically, clearly and set the right expectations. Ability to travel internationally twice a year for company events up to two weeks long. Benefits Distributed work environment with twice-yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Employee Assistance Programme. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most significant open source projects, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. Equal Opportunity Employer Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Employment Type Full‑time, Senior Level, Entry level #J-*****-Ljbffr #J-18808-Ljbffr
-
Cloud Support Engineer
3 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroCloud Support Engineer Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in enterprise initiatives across cloud, data science, AI, engineering innovation and IoT. We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging...
-
Associate Linux Support Engineer
Há 7 dias
Florianópolis, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating...
-
Associate Linux Support Engineer
3 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Associate Linux Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating...
-
Cloud Engineer
2 semanas atrás
Florianópolis, Brasil GeorgiaTEK Systems Inc. Tempo inteiroDesign, implement, and support solutions on GCP and AWS Develop and maintain automation scripts using Python Lead or support workflow migration initiatives to cloud-native architectures Work with AVID MAM for media workflow integration and automation Build and maintain CI / CD pipelines Troubleshoot cloud applications, media workflows, and infrastructure...
-
Technical Support Engineer
2 semanas atrás
Florianópolis, Brasil Traefik Labs Tempo inteiroAt Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API...
-
Cloud Solutions Engineer
1 semana atrás
Florianópolis, Brasil MTech Systems Tempo inteiroCloud Solutions Engineer (Infrastructure) Reports To: IT Manager Department: Information Technology Location: Hybrid – Bumenau, Brazil About MTech Systems At MTech Systems, our mission is to increase yield in protein production to help feed the growing world population—without compromising animal welfare or the planet. We build cloud-first software...
-
Technical Support Engineer
3 semanas atrás
Florianópolis, Brasil ALLSTARSIT Tempo inteiroOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and...
-
Software Engineer
1 semana atrás
Florianópolis, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Software Engineer - L3 Support role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer - L3 Support role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems...
-
Software Engineer
3 semanas atrás
Florianópolis, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Software Engineer - L3 Support role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - L3 Support role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating...
-
Software Engineer
1 semana atrás
Florianópolis, Brasil Canonical Tempo inteiroSoftware Engineer - Cloud ImagesCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.Our customers include the world\'s leading public...
