Solution Engineer

4 semanas atrás

Brasil Wati Tempo inteiro
Overview

Solution Engineer - Integrations & Implementation (Latam) at Wati. The role is the technical pillar for the Sales and Customer Success teams in Latin America, architecting, implementing, and supporting integrations between the Wati platform and client systems (APIs, ERPs, CRMs) to ensure seamless delivery and long-term customer success.

What You'll Do
  • Design, develop, and document API-based integrations and custom solutions (e.g., SaaS systems, middleware).
  • Partner with the Sales team during pre-sales activities: lead technical demos and proof-of-concepts.
  • Drive full-cycle implementation projects: define scope, timeline, deliverables, and monitor progress.
  • Provide post-launch technical support, troubleshooting, and escalation management.
  • Act as liaison between clients, Product, and Engineering teams—translate technical feedback into actionable insights.
  • Continuously improve integration patterns and best practices based on experience and feedback.
  • Collaborate closely with customers across Brazil and Spanish-speaking Latin America, supporting them throughout their journey.
Requirements

Must-Have Qualifications

  • Bachelor's degree in Computer Science, Engineering, or similar.
  • 3+ years of experience in solution engineering, technical pre-sales, or implementation roles.
  • Hands-on experience with REST APIs, webhooks, and integrating SaaS platforms.
  • Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
  • Experience in managing client-facing technical projects and coordination across teams.
  • Fluent in English, Portuguese, and Spanish (written and spoken).

Nice-to-Have

  • Familiarity with tools like HubSpot, Salesforce, Shopify, Zapier, or similar platforms.
  • Knowledge of JavaScript, Python, or other scripting languages.
  • Experience in the CPaaS or messaging/communication platform space.
  • Prior exposure to Agile project delivery methodologies.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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