Customer Service Lead

3 semanas atrás

Jundiaí, São Paulo, Brasil Remote Jobs Tempo inteiro

Employer Industry: E-commerce Retail (Wine Industry)

Why consider this job opportunity:

  • Opportunity for career advancement and growth within the organization
  • Work remotely from various locations including FL, NY, NJ, NC, OH, TX, and MA
  • Positive and professional work environment that encourages team development
  • Competitive work schedule: Tuesday - Saturday, 8:30 AM - 5:00 PM Central Time
  • Chance to lead initiatives that improve customer experience and operational processes
Responsibilities
  • Oversee the day-to-day operations of the Customer Service department, ensuring efficient functioning
  • Lead and coach team members on development opportunities and support issues
  • Handle customer escalations requiring specialized attention and resolution
  • Track and improve key performance metrics, such as CSAT, response time, and QA scores
  • Collaborate cross-functionally with other departments to enhance service delivery
Qualifications
  • Proven track record of strong performance within the employer, with excellent CSAT and productivity metrics
  • Ability to learn new areas of support and perform at a high level
  • Proactive and solution-oriented mindset
  • Strong verbal and written communication skills
  • Strong interpersonal skills to effectively support and guide team members
Preferred Qualifications
  • Experience with advanced support tasks and training within customer service environments
  • Familiarity with knowledge management systems and customer service platforms like Zendesk

#Ecommerce #CustomerService #LeadershipOpportunity #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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