Quality & HSE Manager, Latin America

Quality & HSE Manager, Latin America — Hitachi Energy

For our team, helping customers around the world transition to a de-carbonized economy by improving the efficiency and resilience of the electrical grid, saving resources and reducing carbon emissions, gives our work a powerful sense of purpose. Understanding the full potential of our technology and how it supports customer needs is highly rewarding. By staying close to customers and listening to their needs, we deliver products, services and solutions of the highest quality. We take ownership in continuously improving our products and processes, inspiring collaboration to make a real impact.

Working within the Business Unit High Voltage Products, you will implement our Quality and Safety strategy in support of our customers in Latin America and our local units in Brazil, Peru, Colombia, Chile and Mexico in High Voltage. Reporting to the Hub Quality Manager Americas, Business Unit High Voltage Products, you will coordinate all Quality and Safety activities to meet business objectives and increase customer satisfaction.

• Strategy. You drive and govern the implementation and governance of the Business Unit Quality and Safety vision, strategy and goals in alignment with the BU Quality Manager, the Hub and country Manager, and the leaders of the operating units under your scope.
• Governance. You deploy and maintain the Quality and Safety Management Systems in close collaboration with the Hub Business Unit team to provide the local business with policies, regulations and processes that describe the value chain activities.
• Quality Management System. Establish, implement, maintain, and continuously improve the applicable Quality Management System. Identify areas for improvement in interactions with Sales and Global Product Group Management; propose solutions. Oversee processes with process owners to ensure effective management, measure with appropriate metrics, and ensure proper change management. Ensure documentation is accurate and up-to-date. Manage and coordinate OU audit programs and actions.
• Customer feedback and risk management. Analyze customer feedback data and respond effectively; evaluate risks, problems and solutions from quality and stakeholder perspectives to drive customer satisfaction.
• Internal controls and measurement. Ensure internal controls meet requirements, establish performance indicators, and work with local management to prevent defects and ensure consistent results across projects, solutions or services.
• CCRP and non-conformances. Ensure the Operating Unit deploys the Customer Care Response Process and manage non-conformances to closure.
• Compliance. Ensure compliance with applicable internal and external standards, procedures and guidelines.

• Bachelor's degree in electrical or mechanical engineering; master's degree desirable.
• Advanced English and Spanish.
• Experience in business operations and quality processes.
• Certification or experience in problem solving and continuous improvement methodologies.
• Experience implementing business or quality strategies across multiple countries in a matrix organization.
• Living core values of safety and integrity; responsible actions toward colleagues and the business.
• Collaborative, solution- and customer-oriented with strong communication, influencing abilities and leadership experience (both in hierarchical and functional roles).
• Able to promptly report, address and resolve safety incidents to eliminate risk to employees and the environment.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. We employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.