Data Analyst

3 semanas atrás

São Bernardo do Campo, Brasil Allianz Partners Tempo inteiro

Overview

Data Analyst - Business Intelligence within the Performance Management team within Operations, responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, including Activity , Quality and Productivity indicators. This role will enable all stakeholders to make better and quicker decisions, thereby improving the Operations performance as well as employee engagement. This role reports to the Manager of Business Intelligence .

Key Responsibilities
  • Identify, collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders; including call center leaders, management as well as other functions and headquarter.
  • Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed-upon KPIs, and display them into comprehensive regular dashboards at different frequencies (daily to monthly) and levels of granularity (individual to department).
  • Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decision-makers.
  • Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Microstrategy-based).
  • Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional / ad-hoc KPI and analysis under agreed deadlines.
  • Document the business intelligence operating procedure, to be continuously updated/improved based on process evolutions and feedback from internal customers.
  • Collaborate and share best practices with team members, and undertake any additional task as required by the hierarchy.
Key Requirements / Skills
  • College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field.
  • Experience as a data analyst/scientist/engineer in a customer-focused and performance-driven organization.
  • Advanced Excel / VBA and analytical skills. Experience in using query languages such as SQL.
  • Good command of English and Spanish.
  • Team player and integrity. Self-starter with growth mindset and “make it happen” attitude.
  • Experience with BI tools such as Microstrategy, Tableau, Power BI, Business Objects, Cognos, Qlikview, Klipfolio, etc.
  • Knowledge of programming languages such as Python, R, JavaScript, C#/C/C++, etc.
  • Previous experience in business intelligence consultancy and/or BPO industry.
  • Advanced PowerPoint skills.
Company

Allianz Partners | We are Allianz Group, a global insurance and asset management company. We are committed to equal opportunity and an inclusive workforce. We welcome applications regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Financial Services and Insurance
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