Dispatch Associate Ii
4 semanas atrás
**Job Summary**
This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.
**Responsibilities**:
- Monitors activities for service orders.
- Updates reports as required.
- Records inbound and outbound equipment.
- Monitors scheduled versus actual equipment types.
- Investigates overdue shipments.
- Records time of departure, destination, cargo, and expected time of return.
- Serves as Senior Dispatcher and may train and certify dispatch associates.
- Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
- Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
- Learns, understands and works with the enterprise dispatching system.
**Qualifications**:
- High school diploma, GED or International equivalent
- 2 years' customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
- Strong communication skills
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Accurate and rapid data entry and retrieval
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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