Service Desk Engineer
Há 3 dias
Service Desk Engineer (Latam) – Sycomp Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state‑of‑the‑art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries. Key Responsibilities Technical Support Provide first- and second‑line support via email and remote tools. Diagnose and resolve issues involving Office 365, Salesforce, Slack, and other business applications. Log, track, and manage incidents and service requests across various platforms. Client Interaction Deliver a professional, customer‑focused experience during all interactions. Translate technical issues into clear, user‑friendly language. Escalate unresolved issues appropriately and ensure timely follow‑up. Service Management Adhere to ITIL‑aligned processes for incident, problem, and change management. Monitor and meet SLA requirements for all client requests. Identify opportunities to enhance service delivery and client satisfaction. Collaboration & Documentation Work closely with internal teams and vendors to resolve complex issues. Maintain accurate documentation of incidents, changes, and resolutions. Create and update knowledge base articles for recurring issues. Tools & Technology Use and support applications such as Office 365, Salesforce, and Slack. Administer user accounts, permissions, and configurations. Stay current with emerging technologies and best practices. Qualifications & Skills Fluency in English and Spanish (written and verbal). 2+ years of experience in an MSP environment. Hands‑on experience with Salesforce or similar ticketing platforms. Strong troubleshooting and problem‑solving capabilities. Excellent interpersonal and communication skills. Core Competencies Technical troubleshooting Customer service orientation Communication & documentation Time management Problem‑solving Process discipline Collaboration Attention to detail Seniority level Entry level Employment type Full-time Job function Information Technology Equal Opportunity Employer Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic. Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at ******. #J-18808-Ljbffr
-
Service Desk Engineer
1 dia atrás
São Caetano do Sul, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and...
-
Service Desk Engineer
Há 3 dias
Jaraguá do Sul, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompAbout the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers delivers on the company's mission to tackle challenging global IT projects through its state-of-the-art...
-
Service Desk Engineer
Há 5 dias
Jaraguá do Sul, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp About the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers delivers on the company's mission to tackle challenging global IT projects through its...
-
Service Desk Engineer
Há 3 dias
Eldorado do Sul, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – Sycomp About the Company Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art...
-
Service Desk Engineer
1 dia atrás
Lucas do Rio Verde, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam)About the CompanySycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers delivers on the company's mission by tackling challenging global IT projects through its state-of-the-art integration...
-
Service Desk Engineer
Há 3 dias
Sapucaia do Sul, Brasil Sycomp Tempo inteiroAbout the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centres and...
-
Service Desk Engineer
Há 5 dias
Sapucaia do Sul, Brasil Sycomp Tempo inteiroAbout the Company: Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state‑of‑the‑art integration and warehouse...
-
Service Desk Engineer
Há 3 dias
São Leopoldo, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) – SycompSycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.The diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through state-of-the-art integration and warehouse...
-
Service Desk Engineer
Há 3 dias
Primavera do Leste, Brasil Sycomp Tempo inteiroService Desk Engineer (Latam) Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management, and security solutions. Our diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through state‑of‑the‑art integration and warehouse...
-
Service Desk Engineer
1 dia atrás
Campina Grande do Sul, Brasil Sycomp Tempo inteiroAbout the CompanySycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions.Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global...
