Junior Account Executive

3 semanas atrás

Belo Horizonte, Minas Gerais, Brasil CleverTap Tempo inteiro

Account Executive – Farmer

Location: São Paulo, Brazil (Hybrid – 2x per week in-office)

Department: Sales

Reports to: Sales Director – Brazil

About Us

At CleverTap, we are transforming the way brands engage with their users. As a global leader in mobile marketing automation and engagement, we empower consumer brands to create truly personalized, real-time experiences at scale. With a footprint in over 100 countries and customers ranging from fast-scaling startups to global enterprises, we're building the future of Martech—smarter, faster, and more human.

Join us in our São Paulo office and help shape how leading brands in Brazil grow customer loyalty and lifetime value through data-driven engagement.

About the Role

We're looking for a dynamic Account Executive – Farmer to manage and grow a portfolio of SMB and Mid-Market customers in Brazil. In this role, you'll be responsible for driving revenue growth through renewals, upsells, and cross-sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre-Sales teams to ensure customers realize the full value of CleverTap.

This is a hybrid position, with the expectation of being in the São Paulo office at least 2 times per week.

Key Responsibilities

  • Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention.
  • Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers.
  • Be a Strategic Advisor: Deeply understand your customer's business goals, KPIs, and marketing strategy. Map CleverTap's solutions to their needs.
  • Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk.
  • Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion.
  • Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals.
  • Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors.

Requirements

  • 3–5 years of experience in Account Management, Customer Success, or Sales within a B2B SaaS environment.
  • Proven track record of driving upsells, renewals, and customer growth.
  • Strong commercial and negotiation skills, with a customer-first mindset.
  • Excellent verbal and written communication in Portuguese and English (Spanish is a plus).
  • Hands-on experience with CRM systems (Salesforce) and sales tools (e.g., Outreach).
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts and priorities.

Preferred Qualifications

  • Experience in Martech, Mobile, or Communication SaaS platforms.
  • Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp.
  • Understanding of marketing metrics like retention, CLTV, and conversion rates.

Why Join Us

  • Be part of a high-growth global SaaS company backed by Sequoia, Accel, and Tiger Global.
  • Collaborate with passionate, talented professionals across Latin America and the world.
  • Opportunity to work with leading SMB and Mid-Market brands in Brazil and Latam.
  • Hybrid work model with 2x per week in-office.
  • Competitive compensation and strong career growth opportunities.

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