Central Flow

1 semana atrás

Cajamar, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

**DESCRIPTION**:Central FlowAre you looking to become a leader in a global operation with hundreds of managers and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over 150+ million customers? Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation? If you want to be involved in creating the future of online retail, and are dynamic, organized, and a self-starter join our Central Flow TeamKey Responsibilities:Lead and develop a team of Amazon Area Managers and Process Control Specialists.Understand and teach detailed flow concepts related to outbound flow operations in Amazon’s fulfillment centers.Continuously improve processes and procedures related to OB Flow OperationsContinuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience.Remove barriers for PCSs by developing tools and automate manual business processes.Monitor and audit if standard processes are followed for every FC and take corrective action to change or modify standards if needed due to change in external or internal processes related to FC.Connect with multiple FCs to address concerns, escalations or provide daily report.Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency.Strong people leader with the ability to develop the Central Flow team and engage them in Amazon’s policies and procedures.Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.Support all safety programs and compliance to ensure a safe work environment for all associates.Create, manage and support recognition and communication programs.Partner with the management team to establish and maintain quality control standards.Key job responsibilitiesAbility to work weekends and/or overnight shiftsAbility to work extended hours both in peak season and as neededThe ability to dive deep into data and provide thought-provoking, workable business solutionsAbility to work with cross functional teamsStrong interpersonal and communication skills (both written and verbal)Proven track record of taking ownership and driving results**BASIC QUALIFICATIONS**:- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Bachelor's degree- Experience in English-language communication skills, both written and verbal**PREFERRED QUALIFICATIONS**:- Experience with SQL

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