Customer Operations Specialist

2 semanas atrás


São Paulo, Brasil Metrobi Tempo inteiro
Context Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands. Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the Brazilian & American markets We are looking for a polyvalent person to make part of our Operations Team. Responsabilities Act as the primary contact for clients during the installation process;
Guide clients throughremote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
Support clients with maintenance-related questions and minor technical interventions. Collaborate closely with Technicians, escalating more complex technical issues, when needed;
Ensure all client interactions and technical updates are properly recorded in Salesforce;
Contribute to the continuous improvement of operational procedures and client support resources. Preferred experience Experience in a customer-facing technical support or operations role;
Strong problem-solving skills;
Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
Team playerwho thrives in a collaborative, cross-functional setting;
C2 Levelor Native in Brazilian Portuguese ;
Fluent in English .

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