Site Reliability Engineer

Site Reliability Engineer (Middle) ID38916

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17+ industries. We rank among the leaders in application development and AI/ML, and our people-first culture has earned us Best Place to Work awards. If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

What you will do

• Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.
• Manage alerts daily, check systems, and escalate issues as needed.
• Be part of a team that provides 24x7 on-call support for critical SaaS events.
• Be available in emergencies when team members are not available or need help.
• Document issues and remediation steps.
• Proactively create appropriate monitors in the EKS/K8s ecosystem.
• Deploy to EKS/K8s clusters using Terraform and Helm.
• Learn and maintain existing infrastructure running under Docker Swarm.
• Improve infrastructure health by implementing checks and scripts to correct known issues.
• Maintain and develop deployment code.
• Automate manual tasks.
• Implement and integrate new technologies in our Cloud Infrastructure.
• Collaborate with other teams to provide high-level support and assistance.
• Apply a customer-focused approach when planning deployments/updates, considering impact on customers.
• Work with Support, Customer Success, Migration, and Professional Services to provide best-in-class SaaS service.
• Perform root cause analysis (RCA) and take corrective actions to prevent recurrence of issues.
• Create and assign alert-related actions after investigations.
• Handle environment-specific support requests.
• Identify automation requirements to improve RCA.

MUST HAVES

• 2+ years of professional experience.
• Experience working with Datadog.
• Hands-on experience as an AWS Cloud Engineer.
• Working knowledge of EKS, Terraform, and Helm.
• Working experience with Docker and Docker Swarm.
• Good understanding of AWS IAM roles and policies.
• Experience logging and monitoring AWS resources using CloudWatch logs.
• Experience working in a Linux environment.
• Proficient in Bash and/or Python scripting.
• A strong understanding of web technologies such as REST APIs.
• Experience with monitoring solutions such as Grafana and Prometheus.
• Excellent oral and written communication skills.
• Customer-facing communication skills to explain issues and RCAs clearly.
• Experience in Product/Application Support for SaaS-based products.
• Understanding of APIs, databases, systems architecture, and design.
• Designing, implementing, and operating in a DevSecOps mindset.
• Ability to work independently as well as in a collaborative environment.
• A technical aptitude with the desire to learn new and evolving technologies.
• Upper-Intermediate English level.

NICE TO HAVES

• Experience

THE BENEFITS OF JOINING US

• Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
• A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
• Flextime: Tailor your schedule for an optimal work-life balance, with options for working from home or going to the office.

Your application doesn't end here To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at AgileEngine by 2x.

Related roles

• Site Reliability Engineer Pleno – SRE (Remoto)
• Site Reliability Engineer Senior – SRE (Remoto)
• Site Reliability Engineer PL - SRE ) - REMOTE
• DevOps Engineer Career Opportunities at Dev.Pro - 01
• Software Engineer (Python) Career Opportunities at Dev.Pro - 01
• Senior Site Reliability / Gitops Engineer
• Site Reliability Engineer - Remote Work | REF#
• Software Engineer (Node.js) Career Opportunities at Dev.Pro - 01
• Software Engineer (C++) Career Opportunities at Dev.Pro - 01
• Software Development Engineer in Test (Windows)
• Senior DevOps Engineer - U.S. Mortgage Leader (Brazil)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---