Technical Customer Success Manager, Latam

Technical Customer Success Manager, LATAM Join to apply for the Technical Customer Success Manager, LATAM role at Reap Technical Customer Success Manager, LATAM Join to apply for the Technical Customer Success Manager, LATAM role at Reap Get AI-powered advice on this job and more exclusive features. Who We AreAt Reap, we're reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control. Who We AreAt Reap, we're reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance APIs — helps companies scale faster, operate smarter, and stay in control.Who You AreYou're a technically strong, customer-obsessed problem solver who thrives on the challenge of building something from the ground up. You thrive in fast-paced, high-growth environments where no two days look the same. Whether it's diving into technical integration issues, shaping customer workflows, or sharing feedback to make our products better — you're all in.As a core member of Reap's LATAM landing team, you'll play a pivotal role in shaping the customer experience for our newest region. You'll be one of the first on the ground — building relationships, solving problems, and setting the tone for what excellence looks like. You'll wear many hats, work across time zones, and help us lay the foundations for long-term success in a key market. You're not just joining a team — you're helping to build it.What You'll DoAct as the primary technical point of contact for LATAM customers post-sale — guiding them through implementation, integration, and ongoing technical success.Support presales conversations alongside the local New Business & Partnerships Team — helping to scope technical requirements, validate feasibility, and present Reap's API and product capabilities to prospective clients.Collaborate with clients to understand their needs and design optimal technical solutions. Lead the technical implementation process, get hands-on to ensure seamless integration. Troubleshoot, diagnose, and resolve technical issues promptly, minimising impact to the project.Build deep, trusted relationships with customers by understanding their unique environments, business goals, and technical requirements — and tailoring your support to help them succeed.Become a true product expert — digging into the details, understanding the edge cases, and working closely with internal operations teams to influence decisions and ensure the customer outcomes that matter most.Own the troubleshooting process end to end — digging into logs, analysing data, and using your product knowledge to diagnose and resolve complex technical issues.Take charge of incident triage and gatekeeping, ensuring issues are properly categorised, prioritised, and escalated to the right internal teams for fast and effective resolution.Collaborate closely with Engineering and Product teams across time zones to unblock customer issues and continuously raise the bar on service quality.Spot optimization opportunities in real time — whether it's configuration tweaks, automation, or workflow improvements — and turn them into solutions that reduce friction and increase product value.Contribute to internal and external resources by documenting recurring issues, successful solutions, and best practices to increase team efficiency and customer self-sufficiency.Feed real customer insights into Product, CX, and regional teams — helping to shape features, prioritise roadmap items, and improve our offerings in LATAM and beyond.What You'll Need To Be SuccessfulBusiness-level proficiency in English, Spanish and/or Portuguese.Bachelor's degree or equivalent experience, with 4+ years in a technical support, implementation, or customer engineering role at a fintech, SaaS, or technology company.Strong understanding of APIs and system integration — confident guiding developers and troubleshooting issues related to REST, JSON, authentication, and common integration patterns.Familiarity with programming or scripting languages (e.G. Python, JavaScript, SQL), and comfortable working with logs, error tracing, and database queries.Proven ability to manage multiple customer priorities in parallel, while operating independently in a fast-paced, remote-first environment.Detail-oriented and analytical, with a bias for action and a drive to resolve root causes, not just surface symptoms.Excellent communicator — able to translate complex technical topics into clear, actionable guidance for both technical and non-technical audiences.Collaborative, adaptable, and eager to work across teams, time zones, and cultures — with a proactive mindset and willingness to take ownership.Nice To Have (Optional)Experience in the card issuing, payments, or Web3 industry.Familiarity with LATAM payments landscape or regulatory environment.Experience working remotely with distributed teams. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at Reap by 2x Customer Success Manager (Podcast Company) Senior Customer Success Manager (Podcasts) Customer Success Manager - Bilingual Spanish and Portuguese Marketing Operations Manager for Startup Accelerator We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr