Desenvolvedor SAP ABAP

Overview

We actively seek a Support Engineer SAP AMS ABAP/Workflow for our AMS Latin America Support Delivery Team. This role can be based remotely anywhere in Brazil.

Experience

• 5+ years relevant SAP experience, particularly with SAP ABAP XI/PI/PO/GRC/Workflow and troubleshooting.
• Experience with Brazil localization.
• 5+ years direct support of application end-users in a corporate environment.
• A track record of successful roles in several SAP implementation or upgrade projects.
• Deep working knowledge of supporting business processes.
• Analytical, logical problem resolution skills.
• SAP certification(s) preferred.
• Knowledge of localizations: architecture, implementation and key functionality.
• Expertise with ECC and S/4Hana, including full life-cycle implementation, configuration and administration.
• Knowledge of maintenance/patching mechanics and SAP architecture.
• Demonstrable history solving complex problems across multiple modules.

Essential Duties and Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications, functionality and technology.
• Work closely with customers daily to understand their needs, support business change, and deliver a high-quality customer experience.
• Provide remote-based functional support and training for multiple SAP modules.
• Support client customizations, sharing implementation and best practices advice.
• Develop application break fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
• Be a pro-active contributor to a 24x7x365 support organization; may require flexible hours, including evenings, weekends and holidays and monitoring email outside standard business hours.
• Collaborate with team members in a virtual environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and processes to improve the client experience.

Skills

• Strong trouble-shooting skills and tenacity in problem solving.
• Customer-focused with ability to build long-term relationships with clients.
• Strong knowledge of key application functionality, data tables, and relationships.
• Deep knowledge of SAP customization/extension methodologies.
• Excellent interpersonal, presentation and communication skills—verbal and written.
• Attention to detail and ability to learn quickly.
• Strong client satisfaction orientation.
• Ability to work independently and as part of a team.
• Ability to work calmly in high-pressure situations.
• Ability to work remotely from a home-based office in a virtual environment.

Education

• Bachelor’s degree in computer science or related field or equivalent experience.

Languages

• Fluency in English

Location

• Remote/Brazil-based (Brazil)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr

---