Customer Support Consultant

2 semanas atrás

Buenos Aires, Brasil SupportYourApp Tempo inteiro
Overview

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\u2019ve become an industry leader in premium outsourced customer support with 8 hubs around the world.

We treat our team like our clients, surrounding them with care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

What you will do
  • Providing exceptional customer and technical support via calls, emails, and chats
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers\' sensitive information
  • Maintain working knowledge of our client\u2019s products and services
What you need to succeed in this role
  • Excellent German (C1 for both spoken and written) and English C1
  • Experience in customer support is a must
  • Interest in golf
  • Knowledge of golf rules and golf equipment
  • Ability to work collaboratively in a team
  • Independent and proactive approach to work
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Nice to have
  • Experience working with luxury brands
  • Experience with CRM systems
Benefits and Perks
  • Fixed schedule: Monday to Friday, 5 AM-1 PM, GMT-3
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who are we?

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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