Technical Support Specialist
1 semana atrás
At JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems. You will assist customers with products and guide clients through any technical issue they might encounter. Key Responsibilities Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods / tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Keep records of customer interactions and process accounts. Go above and beyond to engage customers. Requirements Excellent problem-solving skills. Strong analytical and critical thinking abilities. Effective written and verbal communication skills. Ability to work independently and as part of a team. Organizational and time management skills. What We Offer A dynamic and supportive work environment. Opportunities for growth and professional development. A competitive salary and benefits package. How to Apply If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application. We look forward to hearing from you #J-18808-Ljbffr
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Technical Support Specialist
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Manaus, AM, Brasil beBeeSupport Tempo inteiroTechnical Support Specialist This is a role within our Network Operations Center where you will be providing technical support and coordination on activities. You will strive to maintain the highest level of service for all customers, ensuring timely notification of network and maintenance statuses. This position supports Network Operations, requiring...
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Technical Assistance Specialist
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Manaus, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Assistance Specialist About the Role We are seeking an experienced professional to provide technical support and troubleshoot issues with our products. This role requires excellent communication skills, a basic technical background, and the ability to work independently. Key Responsibilities: Manage large volumes of customer inquiries....
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Freelance Customer Support Specialist
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Technical Assistance Specialist
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Manaus, AM, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Assistance Specialist About the Role We are seeking an experienced professional to provide technical support and troubleshoot issues with our products. This role requires excellent communication skills, a basic technical background, and the ability to work independently. Key Responsibilities: Manage large volumes of customer inquiries....
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Enterprise Support Specialist
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Manaus, Brasil Bebeesupport Tempo inteiroEnterprise Support Specialist We are seeking a skilled Enterprise Support Engineer to join our team. This is a unique opportunity to work closely with a major enterprise customer, providing technical support and developing features tailored to their needs. This role involves working in a collaborative environment, communicating effectively with the customer...
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Enterprise Support Specialist
2 semanas atrás
Manaus, Brasil beBeeSupport Tempo inteiro**Job Title:** Enterprise Support Specialist We are seeking a skilled Enterprise Support Engineer to join our team. This is a unique opportunity to work closely with a major enterprise customer, providing technical support and developing features tailored to their needs. This role involves working in a collaborative environment, communicating effectively...
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Technical SAP Support Specialist
Há 2 dias
Manaus, AM, Brasil beBeeSap Tempo inteiroSAP Technical Support Lead This role plays a critical part in ensuring the operational continuity of global business applications, including SAP ECC and S/4. The position supports application development initiatives, defines best practices, and provides operational support to partner-managed services. Main Responsibilities Develop and maintain operational...
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Senior Technical Support Specialist
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Manaus, Brasil beBeeSupport Tempo inteiroJob Overview We are seeking an experienced Enterprise Support Engineer to join our team and work closely with a major enterprise customer. This is a hands-on role involving both full-stack JavaScript development and customer-facing support, requiring strong technical skills and excellent communication abilities. You will gather requirements, develop and ship...
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Senior Technical Support Specialist
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Manaus, AM, Brasil beBeeSupport Tempo inteiroJob Overview We are seeking an experienced Enterprise Support Engineer to join our team and work closely with a major enterprise customer. This is a hands-on role involving both full-stack JavaScript development and customer-facing support, requiring strong technical skills and excellent communication abilities. You will gather requirements, develop and ship...
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Sap Technical Cutover Specialist
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Manaus, Brasil Bebeetechnical Tempo inteiroJob Title: SAP Technical Cutover SpecialistAs a seasoned SAP technical cutover specialist, you will spearhead end-to-end SAP technical activities for key business segments in Asia.Your responsibility will encompass coordinating complex SAP localization and deployment tasks, collaborating closely with project managers, functional leads, and SAP developers to...
