MSP Delivery Specialist

Pinnacle Group is a trusted leader in workforce solutions and managed service provider (MSP) operations. We partner with enterprise clients to streamline contingent workforce management, strengthen supplier relationships, and ensure program compliance. Our mission is to deliver operational excellence through technology-driven solutions, industry expertise, and exceptional service quality across all facets of workforce delivery. Summary Pinnacle Group is seeking an MSP Delivery Specialist to manage the full life cycle of contingent workforce requests. This role serves as a key point of contact for client hiring managers, suppliers, and internal stakeholders, ensuring seamless requisition management, compliance, and operational success. The ideal candidate has strong experience in recruitment, MSP operations, and Vendor Management Systems (VMS), combined with a customer service mindset and the ability to thrive in a fast-paced, high-volume environment. Job Description Train, assist, and facilitate the requisition life cycle with client hiring managers and suppliers. Support large-scale hiring initiatives, VMS data integrity projects, and supplier rationalization efforts. Conduct intake calls, qualify candidate resumes, and manage requisition flow from posting through fulfillment. Build and maintain strong relationships with hiring managers, suppliers, and internal program teams to ensure program success. Maintain a service-focused approach, delivering a high-quality experience to all stakeholders. Utilize and provide training on MSP tool such as Beeline and applications including Excel, Word, and PowerPoint. Ensure timely and accurate submission of required documentation by suppliers, maintaining adherence to SLAs and KPIs. Support reporting, analytics, and client-specific initiatives as assigned. Requirements Bachelor’s degree or equivalent work experience, preferably in a business-related field. 3–5 years of experience in MSP operations, or contingent workforce management . Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and experience with Beeline Bilingual Competency across English and Portuguese Strong communication and presentation skills, with the ability to convey complex concepts clearly. Proven success in a client-facing, fast-paced, and service-oriented environment. Self-starter who can work independently and exercise sound judgment in ambiguous situations. Strong problem-solving and critical-thinking abilities with a solution-driven mindset. Exceptional attention to detail and accuracy under tight deadlines. Why Join Pinnacle Group? At Pinnacle Group, you’ll play a vital role in advancing workforce solutions that power some of the world’s leading organizations. We foster a collaborative environment that encourages innovation, continuous learning, and professional growth. You’ll have the opportunity to strengthen your MSP expertise, build strategic relationships, and make a meaningful impact in a company that values excellence and accountability. Compensation and Benefits Disclosure The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. #J-18808-Ljbffr