Technical Quality Sr. Analyst

Overview Reporting directly to the TQ Manager, builds relationships throughout the Global Community and locally to support Quality and Supply Chain team, programs, and processes. The TQ Sr analyst will provide technical quality resources to internal and external customers, responding to quality related customer requests, maintaining quality related documentation and facilitate resolution of quality issues. TQ Sr analyst will also provide support, advice and direction to the TQ analysts, when needed. Assist with improvements to key business processes which have an impact on TQ to enable better ways of working and achievement of agreed SLA’s. Main Accountabilities Provide quality and food safety support to key customers in terms of enquiries, questionnaires, portals, surveys, customer specification updates, nutritional data, religious certifications, export certifications and other information as required within the LATAM region. To be a key point of contact between internal and external customers for all quality and food safety related queries and to proactively engage with the Commercial team (Sales, Product Manager), ATS and Quality Team as required to successfully resolve quality roadblocks. Responsible for the implementation of the quality processes and tools required to ensure product quality and customer satisfaction by TQ perspective. Work requirements and solutions with all internal stakeholders such as Quality, ATS, Manufacturing, and Logistics teams to support customers and regulatory requirements. Cultivates and maintains strong partnerships with key stakeholders inside-and-outside of the department. Provide and maintain product information such as customer specifications, testing parameters, shelf life, nutritional data, SDS, technical data, regulatory compliance, quality audits, religious certifications Conduct the qualification process performed by the customers, providing the information requested in the questionnaires, including process information related to the products, in order to maintain the company’s status as a qualified supplier Coordinate customer audits and facilitate NDA process. Provide support to the customers’ audit process and forward the requested documents in order to meet the specified requirements Populate and maintain various portal platforms (customers, regulatory, others) with quality information, and ensure accurate up to date information is always available Issues or approves continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements Delivery and communicate timely customer complaint responses Review and facilitate customer claims related to quality complaints Facilitate resolution of quality complaints with customers, if needed, it may involve a meeting with the customer. Negotiate specification reviews with customers Coordinate the specification review process by liaising with all key stakeholders (internal and external) Develop technical quality and food safety response letters to customers, based on legislation and other necessary technical information Participate in key business processes such as MOC, QMM, PLM Workflow approvals, and others as required by the nature of the role to ensure all changes to specifications, policies, customer requirements and legislation updates are effectively communicated, controlled, approved and implemented to mitigate risk to the business. Approve process and product specification changes Facilitate and review customer notifications for change management Promote and support a cross functional integrated approach to achieve and deliver all SLA’s Drive consistency and adherence to quality procedures and specification requirements Ensure that all quality and food safety information and documentation provided to customers are updated and organized, seeking technical information and current legislation. Work with Operations activities in Quality and Food Safety regulatory changes, as defined by regulatory team, supporting compliance related to labeling, customer documentation, sanitary licenses and other requirements. Maintain updated procedures for activities. Work to achieve specific team and individual objectives. Responsible for preparation and reporting KPI's and performance data. Work to achieve specific team and individual objectives. Support other analysts on the activities Other duties as assigned by manager and line manager. Competencies / Qualifications / Experience Thorough understanding & working knowledge of Food safety, Food defense, Allergen Program, HACCP and all GFSI standards and other customer standards Knowledge of SAP Quality Management, PLM and TraceGains system preferred A working knowledge of computers and business software such as Excel, Word, PowerPoint, Outlook, is required. Strong oral and written communication skills in English Strong oral and written communication skills in Spanish. Desirable knowledge of PowerBI. Skills / Knowledge Strong interpersonal and communication skills and ability to work with cross-functional teams. Effective influencing and negotiating skills Ability to troubleshoot, address and finalize the resolution of tasks and problems Capability to handle a fast-paced environment Highly organized logical thinker able to prioritize and plan Self-starter/ self-motivated and disciplined in work output Ability to respond to inquiries or concerns from customers, regulatory agencies, and/or members of the business community in a professional, customer focused manner. Ability to effectively present information to top management, public groups, vendors and/or customers. Ability to multi task and manage multiple projects concurrently with an ability to discern prioritize work accordingly (high vs. low; value added vs. non-value added) Ability to work well with others to achieve group objectives. Ability to work with a high degree of integrity and respect for our products and people Purpose driven (Improving lives for generations) Foster a dynamic culture based on partnership, agility and execution. Ability to travel within assigned region (minimal travel required) Ability to work in hybrid format. Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce. #J-18808-Ljbffr