Technical Support Engineer

Há 16 horas

Brasil Softbinator Technologies Tempo inteiro

About us

At Softbinator Technologies , we’re driven by innovation and excellence. As an engineer here, you’ll be working on high-impact projects that challenge the status quo and push the boundaries of technology. This is a place where you’ll tackle real-world problems , collaborate with exceptionally talented engineers , and build cutting-edge solutions that have a tangible impact.

We’re entering a new era of software development where engineers don’t just write code - they orchestrate, prompt, and collaborate with AI to build faster, better, and more creatively than ever before.

We're not just embracing AI - we're building with it, around it, and through it.

What we are looking for

A UiPath Support Engineer with solid experience in managing and optimising automation solutions. You’re someone who thrives in service-oriented environments, understands ITIL-driven processes, and brings both technical know-how and a customer-first approach.

With these skills, you are our perfect match

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • At least 2+ years of hands-on experience with UiPath Studio, Assistant, and Orchestrator.
  • Proven background in incident, change, and problem management .
  • Strong technical skills in C# or VB.NET, SQL, REST APIs .
  • Familiarity with Jira, ServiceNow, or other ticketing platforms .
  • Understanding of UiPath platform infrastructure (e.g., Orchestrator setup, robot provisioning).
  • Ability to troubleshoot efficiently, prioritize requests, and deliver timely resolutions.
  • Excellent English communication skills, both written and spoken.
  • Collaborative mindset, customer orientation, and adaptability.
  • It is a plus if you have experience with UiPath advanced features such as Document Understanding, AI Center, Action Center, or Process Mining .
  • Relevant exposure to enterprise-level support or managed services environments is preferable, but not mandatory
  • Knowledge of VBA and Microsoft Office automation is also a plus.
  • Agile mindset: proactive, communicative, and capable of delivering value in incremental steps.
  • Strong verbal and written English communication skills.

How you’ll drive success

  • Ensure seamless operation of production automations by providing L1/L2/L3 support .
  • Continuously monitor bot’s performance and availability, addressing issues proactively.
  • Respond to incidents and requests in line with ITIL best practices .
  • Implement small enhancements and ensure solutions remain robust, reusable, and scalable.
  • Partner with business users to troubleshoot issues and roll out improvements.
  • Keep documentation updated and processes refined for smooth support operations.
  • Act as the bridge between automation developers, business stakeholders, and operations teams.

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