Senior Implementation Analyst, Service

Workplace Type: Remote

• Works directly with client, providing creative solutions to customer application needs
• Provide consulting services such as solution configuration, best practices implementation strategies, automation/customization and integration with other applications.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Possesses strong communication's interpersonal skills reinforce developing relationship with stakeholders.
• Accurately document support activities to solve problem, maintaining knowledge base updated.
• Regularly interacts with solution development, global team support and product ownership teams to investigate problems, discuss design issues, and provide customer feedback.

• Keep in touch with team members and support them in solving problems;
• Keep in touch with Hexagon's support and service team, provide information to help them find solutions
• Knowledge in creation how-to guides, tutorials, reference docs, system docs, and release notes.
• Familiar with writing of SQL Statements;
• Knowledge about Intergraph Smart Foundation is a plus;
• Knowledge about Intergraph Smart Suite a plus;

Familiar with Database Administration (Oracle, MSSQL) is a plus

• Implementation of projects and solutions.
• Experience in Engineering Project and Solution Implementation
• Business analysis consultant.
• Automation of processes and routines
• Analysis and preparation of documentation

• Ability to learn and work with system and tools
• Good analytical, troubleshooting and problem solving skills
• Motivated to challenges and to learn
• Proactive

• Spanish is a plus;
• English is a plus.

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle. Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world. In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.