(fluent English, short-term) Customer Support Consultant
1 semana atrás
Overview Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do: Provide exceptional customer support via chats and emails Manage T1 tickets in Intercom Handle all private messages, including those from Facebook Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies Qualifications Excellent English skills (C1 for both spoken and written) At least 6 months of experience in a customer support role Familiarity with virtual reality (VR) platforms Analytical and research skills Strong problem-solving mindset Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Nice to have Experience with CRM systems Benefits and Perks Fixed schedule: Saturday-Wednesday, 5pm-1am GMT-3 Short-term cooperation (3 months) Opportunity to work fully remote Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Independent contractors may not be eligible for all benefits; specifics will be defined in your agreement if selected Who we are SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team like our clients, offering care, individual attention, and a positive experience. We welcome people with diverse backgrounds and experiences. Grab the chance to join us and send your CV in English , highlighting your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Seniority level Associate Employment type Contract Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x Current openings (fluent English & Spanish) Community Strategy & Operations Consultant (LATAM) (fluent German & English) Customer Support Consultant, remote (Luxury Brand) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Brasília, Brasil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with...
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