Customer Support

Há 7 dias


São Paulo, Brasil Vestas Tempo inteiro

Work Experience Specialist

Type of Position: Full-Time

Job Family: Commercial

Customer Support Team Overview: The Customer Support team is a high-profile team, working in an ever-growing business environment, with great visibility to our customers, directing industrial players in the national power and energy business.

Responsibilities:

  1. Develop and maintain relationships with existing customers, leveraging customer intimacy to ensure renewals of Service contracts.
  2. Define common strategy in customer relationship management (aligned with Area Supervisor).
  3. Assist the commercial department in the negotiation of new Service Contracts, amendments, and service quotations.
  4. Assist with answering contractual questions from Customers, Sales Department, and Area Supervisors.
  5. Deal with technical open cases resolution process (Proactive communication, regular meetings, close collaboration with Product Support Department, etc.).
  6. Control project Billing plan including adequate invoicing of variables, bonus, and penalties.
  7. Ensure correct information in SAP and Sales Force related to the Contract.
  8. Responsible for contract availability monthly monitoring and negotiation with customer related to production period.
  9. Manage Monthly Reports deliveries to customers.
  10. Prepare project monthly reports and present them to the board.

Qualifications:

  1. Engineer or Business Administration graduation.
  2. At least 5 years of experience in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market.
  3. Good business sense and good economical understanding of contracts.
  4. Contract and Project management knowledge.
  5. Language skills: Portuguese and English fluent, Spanish desired.
  6. Wind turbine, Energy or Aircraft industry experience would be considered a positive attribute.

About Vestas: Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. With more than 173 GW of wind power installed worldwide and over 40 years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. We promote a diverse workforce that embraces all social identities and is free of any discrimination.

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