Content Designer

**Who We Are**:
In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world's leading brands, such as Hilton, HBO, PepsiCo, Domino's and more, to design, build, and transform their digital products and strategies. We're looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.
**Location & Flexibility**:
Our **Content Designers **are integral parts of our team at Poatek. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid** **capacity in our São Paulo or Porto Alegre offices.
**The Opportunity**:
As a Content Designer, you'll collaborate with teams of all disciplines to help deliver digital experiences our clients love. As a resident expert on using language to design digital products, you'll ensure that every product we build—whether it's a mobile app, chatbot, or enterprise website—provides people with relevant information they can use.
**Responsibilities**:
- Plan information architecture and content hierarchy for enterprise websites
- Run workshops to help clients nail down their brand's voice and tone
- Map out workflows to publish web content
- Design conversation flows for chatbots
- Collaborate with a Product Designer to create branded microcopy for digital products (websites, apps, chatbots, etc.)
- Partner with Product Researchers to carry out user interviews in our usability lab
- Whiteboard content models with a team of Engineers
**Your Background**:
- A great command of language, with experience in technical communication, creative writing, UX writing, or content design
- Experience presenting to clients and executives
- Eagerness to learn about new technologies
- An eye for detail
- The ability to think "big picture" as you break a large, complex problem into manageable chunks
- A focus on improving user experience
- Experience working with a multidisciplinary team (Product Strategy, Research, Design, and Engineering)
**Bonus Points**:
- You're familiar with Mobile or Voice Technologies
- Experience with content modeling for a headless content management system (CMS)
Because we're a product agency, this client-facing role isn't for you if you prefer to focus on content marketing, or writing long-form copy (like articles, blog posts, and white papers).
**Why Poatek?**:
**What We Offer**:
- Be part of an innovative consultancy with a human-centered and culture with opportunities for ownership and professional growth
- Competitive salary and benefits package (annual bonus)
- Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
- Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses,
- Flexible work hours and autonomy
- Voucher for health activities, food allowance, in-office snacks, drinks, and games
If you love IT as much as we do, we look forward to meeting you
- Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability._
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