Warranty Specialist

Há 5 dias

Sao Paulo, Brasil Porsche Brasil Tempo inteiro

If you make hearts beat faster, your own has to be in the right place.**Warranty Specialist (M/F/d)**:- **Code number**:J - **Entry level**:Professionals- **Location**:Sao Paulo- **Organization**:Porsche Brasil**Tasks**Tasks**Tasks***The Warranty Specialist will be responsible for handling all aspects of Warranty, Recall andWorkshop Campaigns. His/her goal is to execute, plan and develop crucial processes related toPorsche Centers Warranty Support, also the qualification and quality of warranty administrators.**Tasks****Main Responsibilities**- Review and process claims, evaluate supporting documentation, make paymentdetermination, (approval or denial) and payment adjustments to dealer claims basedon Warranty Porsche Policy interpretation and Brazil specific regulations (such as taxcalculation);- Review and process dealer requests for subsequent credit, which requires investigationand review of prior submitted claims to determine if subsequent claims adjustmentsare warranted;- Review requests for payments by checking if the invoices sent by the dealers wereissued according to the claim values in order to release the claim and credit notes forpayment and report the dealers and importer warranty credits to the FinanceDepartment;- Ensure connection with PAG to prepare our region with proper tools, methods and othertechnical aspects of the new technologies (High Voltage Vehicles; Multi Material Mix;Smart Mobility);- Review Monthly (warranty and goodwill) reports and advise markets of error andprocesses not within the worldwide average;- Publish new campaigns and updates to the markets on Porsche Portal. Monitorcampaigns purposes and monitor campaign fulfillment. Support dealers with campaignissues (documentation, parts, etc)- Support the Legal department regarding Recall announcements from Porsche AG andRecall notices from the authorities. Support Marketing department regarding thematerial for the Midia Plan and its review;- Guarantee the parts availability for Workshop and Recall campaigns;- Support and organize Porsche Brazil PSA audit related with Goodwill, Warranty andPorsche Approved matters;- Maintain the warranty manuals updated and adapt the content based on Brazil legalrequests and strategy;- Create and send individual Recall campaign files to the government platform every 15days- via a governmental system. Report the geographic distribution of the repaired vehicles,individually, every 60 days.**Qualifications**Qualifications**Qualifications*****Education**- Bachelor’s degree in engineering (Mechanical/Automotive) / Administration or Correlatedareas.**Experience**- 5+ years working experience in the Automotive Industry.- Warranty and Parts release experience is an advantage**Competencies and skills**:- Solid analytical capacity.- Capable of working in a structured way, paying attention to organization anddocumentation.- Clear and confident communications skills, both verbal and written.- Fluency in English language is required**How to apply?**How to apply?**How to apply?*****Work environment**:Position is based in Sao Paulo, SPOn site work - São Paulo Office

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