Advanced IT Support

3 semanas atrás


Brasília, Brasil Workana Tempo inteiro

Job Overview

We're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

Responsibilities
  • Handle escalations from Level 2 engineers.
  • Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.
  • Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.
  • Mentor Level 1-2 engineers, ensuring best practices.
  • Document escalations, infra changes, and project work.
  • Contribute to migrations and enterprise initiatives.
Requirements
  • 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
  • Strong Azure expertise (resources, policies, automation).
  • Advanced networking (firewalls, routing, VoIP troubleshooting).
  • Active Directory, Windows Server, Microsoft 365.
  • Excellent English for client-facing support.
  • Bonus: Mac support, ConnectWise/Datto familiarity.
Benefits
  • Weekdays: Noon-8pm CST
  • One weekend day: 8am-5pm CST
  • Days off: One weekday + one weekend day (2 total)
  • Device provided

We are an equal opportunities employer and welcome applications from all qualified candidates.

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