Head of Social Media Support Programs

4 semanas atrás

Goiânia, Brasil Coinbase Tempo inteiro

Employer Industry: Cryptocurrency and Financial Technology

Overview

Why consider this job opportunity:

  • Salary up to $185,400
  • Target bonus and equity included in full-time offers
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Opportunity to lead a high-performance team in a fast-paced, innovative environment
  • Engage in cross-functional collaboration to tackle complex challenges in the crypto space
  • Work in a mission-driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities)
  • Build and lead a social support program across various platforms, including Reddit and LinkedIn
  • Elevate real-time social listening and resolution for customer issues
  • Facilitate cross-functional collaboration to address root problems and enhance user experience
  • Oversee escalation workflows to ensure effective and empathetic customer interactions
  • Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications)
  • 6+ years of experience leading social programs, preferably in tech, fintech, or crypto
  • Proven track record in managing high-volume social support environments
  • Experience collaborating with communications and brand teams during crises
  • Strong understanding of AI and human support workflows
  • Ability to present data-driven insights at the executive level
How to Stand Out (Preferred Qualifications)
  • Experience in regulated industries or with government scrutiny
  • Background in crisis communications or incident response
  • Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)

#Cryptocurrency #Fintech #CustomerExperience #CrisisManagement #Leadership

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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