Customer Service Representative

Overview Join to apply for the Customer Service Representative role at WorkBetterNow WorkBetterNow provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place. We are looking for professionals living in LATAM and the Caribbean, proficient in English , who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development. Compensation & Growth At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. 0-3 months: $1,200 USD/month After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). After 1 year: Salary increases to $1,340 USD/month After 2 years: Salary increases to $1,480 USD/month After 3 years: Salary increases to $1,540 USD/month After 4 years: Salary increases to $1,600 USD/month Annual Adjustments: You’ll also receive a raise each year and company-wide compensation adjustments as we continue to grow together. Work-Life Balance 100% remote work — enjoy the comfort and flexibility of working from home Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally. A supportive, people-first environment where your voice matters. Core Values Put our Talent first Pursuit of excellence/continuous learning Integrity and transparency Ownership mentality Pursuit of growth Excellent attitude Description A Customer Service Representative will be responsible for providing exceptional customer service to clients via phone, email, and chat. This candidate will address inquiries, resolve complaints, and provide information about our products and services. This candidate will have excellent communication skills, be empathetic, and possess a strong desire to assist customers. Respond promptly to customer inquiries via phone, email, and chat. Acknowledge and resolve customer complaints. Process orders, forms, applications, and requests. Provide accurate information about products and services. Maintain a high level of professionalism and customer satisfaction. Identify and elevate priority issues. Follow up on customer interactions and ensure customer satisfaction. Collaborate with other team members to provide exceptional service. Meet or exceed customer service goals and targets Qualifications 2+ years of customer support experience or experience as a client service representative. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Technical Requirements Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for Macs RAM: 16 GB minimum 25 - 50 Mbps Internet Speed (Min) Openings for Argentina Bolivia Belize Chile Colombia Guatemala Dominican Republic Honduras Mexico Panama Jamaica Paraguay Uruguay Santa Lucia #J-18808-Ljbffr