LAC Acceptance Product Analyst

Overview

Join to apply for the LAC Acceptance Product Analyst role at Visa .

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Job Description

At Visa, the Seller Products team is on a mission to win acceptance in new segments and verticals, empowering Small and Medium-sized Businesses (SMBs) in Latin America and the Caribbean (LAC) that are increasingly relying on new payment alternatives. The SMBs play an important role in the region, representing +90% of all enterprises. Visa aims to expand its reach across base of the pyramid merchants and set the aspiration to reach billions of net-new sellers. This role is central to Visa\'s strategy and offers a unique opportunity to significantly impact economic growth, financial inclusion, and the future of digital payments in the region. The team is seeking an inspired product analyst to support our initiatives to provide frictionless, low-cost, and easy-to-onboard solutions that enable SMBs to accept payments effortlessly, while fostering their growth with Visa as a valued partner in the journey. To be successful, this person should be able to contribute to the launch of fit-for-purpose payment acceptance solutions. If you are passionate about payments, solving problems, and making a difference in millions of people’s lives, we invite you to join our team.

Responsibilities

• Data Analysis and Insights: Collect, analyze, and interpret data to provide actionable insights that drive product strategy and decision-making. Develop and maintain dashboards and reports to monitor product performance and KPIs.
• Product Development Support: Collaborate with product managers, engineers, and other stakeholders to support the development and launch of payment acceptance solutions. Define product requirements, user stories, and acceptance criteria to meet SMB needs in the region.
• Customer Insights and Feedback: Gather and analyze customer feedback to identify pain points, areas for improvement, and new opportunities for innovation.
• Performance Monitoring and Reporting: Track and report on product performance metrics, including user adoption, transaction volumes, and customer satisfaction. Provide regular updates to the team and senior management.
• Support Economic Models and Pricing Strategy: Assist in developing and analyzing economic models and pricing strategies to ensure affordability and attractiveness of Visa\'s payment solutions.
• Collaboration and Communication: Work with cross-functional teams to ensure successful product launches and ongoing improvements. Communicate findings clearly to stakeholders at all levels.
• Documentation and Process Improvement: Maintain detailed documentation of product requirements, user stories, and project progress. Identify and implement process improvements.
• Understand the LAC Payment Landscape: Develop understanding of the LAC region\'s payment landscape, including regulatory environments, market trends, and cultural nuances. Stay informed about competitors and emerging payment technologies.
• Support Strategic Initiatives: Contribute to strategic initiatives to expand Visa\'s reach across base of the pyramid merchants in the LAC region. Participate in special projects as needed.

Qualifications

Bachelor’s degree in technology, business, administration or a related field

2 years of relevant product experience in high-growth companies within the financial technology industry or related industries

Proven record of solving complex product problems

Comprehensive knowledge of UX/UI design principles related to payments ecosystems, with focus on ease of use and customer journey

Ability to operate independently and work hands-on with product, technology, and cross-functional teams. Strong listening and communication skills

Natural collaborator and team player, disciplined and able to adapt to ambiguity and changing priorities in a matrixed organization

Interest in the LAC market and payment methods (e.g., credit, debit, real-time payments, wallets, etc)

Desire to impact the financial lives of millions of sellers in the region, especially SMBs

Fluent English; Spanish required. Portuguese is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Job function

• Product Management

Seniority level

• Mid-Senior level

Employment type

• Full-time

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