Senior Manager, Customer Consulting Brazil

Purpose: Owns the effective implementation of LSEG products into customer environments by improving the capabilities of the team and leading initiatives to serve customers better. Is responsible for the delivery of the Customer Consulting team, including understanding client’s business processes, market standard methodologies and the product and service offered by LSEG. Responsibilities & Key Accountabilities Owns and performs strategic priorities for effective data analysis and reporting on data sources. Supports and develops initiatives for deep data and content to support clients. Displays subject‑matter expertise related to business and data consulting. Influences collaborators within the team through advice, counsel and facilitating services. Leads interventions for process and functional requirement gathering related to customer workflows. Supports collaborators to define indicators to measure success for interventions. Builds strategic relationships with internal and external collaborators. Networks with internal and external resources to continuously seek standard methodologies. Continuously develops team members and takes the lead on projects where required. Develops colleagues within the team – takes an innovative approach to develop new professional services packages. Key Responsibilities And Accountabilities Owns and implements strategic priorities with a team of technical implementation specialists. Enables the team to complete implementation and integrations by collaborating with customers and related teams. Leads the team with a focus on delivery efficiency and effectiveness. Holds accountability for process implantation, process governance and process improvement for the team. Builds strong relationships with internal and external customers at a regional or global scale. Holds accountability for the timely implementation of solutions and meets customer expectations on timeliness. Leads the customer concerns handling and resolves issues by working with a wide group of collaborators and identifies possible solutions to issues that arise. Identifies and leads improvement opportunities related to technical implementation regionally or globally. Guides and develops people leaders and colleagues within the team. Qualifications & Experience Extensive experience in consulting services and a university degree. Skills and Proficiency Business partnership – Acts as a trusted advisor regarding relevant markets, business strategies and operating environments to both the business and collaborators and identifies possible solutions to issues that arise. Level 3 . Coaching – Uses qualities and actions that focus on helping individuals improve performance by using probing questions in order to guide others toward improvement and learning through teamwork, positive leadership and strengths. Level 2 . Process improvement – Seeks new ways of working continuously to make processes run smoother and faster. Level 3 . Project planning & delivery – Demonstrates the capacity of planning, organising and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards. Level 3 . Customer management – Builds unquestioning relationships with internal and external customers to understand their drivers and negotiate positive outcomes. Level 3 . Communication – Communicates with clarity and precision, communicating complex information in a concise format that is audience appropriate. Level 2 . Product & service knowledge – Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes. Level 2 . Time management – Controls and structures use of time to most effectively accomplish work, projects and goals. Level 4 . Company Overview LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. We value integrity, partnership, excellence and change, and we strive to foster a diverse, collaborative and sustainable workplace. Equal Opportunity Employer We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability or any other basis protected under applicable law. We can accommodate religious practices, mental health, or physical disability needs as required. Join Our Team Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you. #J-18808-Ljbffr