Gtm Industry Transformation Architect

**Job Category **:Customer Success Group
**Job Details**:
**About Salesforce**
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.
**Role Description**
Our customers’ #1 priority is achieving accelerated and sustainable business value from their investments in Salesforce and with that taking their businesses to the digital age. Understanding the “how” has become critical for them to commit to the Customer360 Vision, and they are looking for Salesforce to partner more deeply with them to articulate a vision and deliver on that value. We leverage the Customer 360 Platform, deep experience across key industries, and expertise in technology, innovation, strategy, and design to drive real change and success for our customers.
The Professional Services team focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for the execution of change programs. We leverage our team’s expertise and specialisms to engage with executive-level customers to align on specific business goals and actions to unleash the full value of the Salesforce platform, and partner with our colleagues in Sales, Success Management, and Product to bring the full power of Salesforce expertise.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. We leverage design-led, human-centered approaches to work with our customers to identify and evaluate opportunities for change — then concept, co-create, and develop a roadmap for making a transformed state real and self-sustaining.
With your industry specialism and experience, you are expected to help the GTM team in scoping and architecting new and large customer deals and lay foundations for services engagements to accelerate time to sustained value. You will be a trusted thought leader who understands customer obstacles to transform and are able to architect strategic industry capabilities necessary to execute strategic goals.
You are a **self-starter **who can work and **collaborate effectively in teams **of various shapes and sizes, in pre-sales and delivery environments. You have an **entrepreneurial mindset **, are a **strategic thinker **, and are **passionate about customer-centricity **and helping customers transform their businesses to overcome the challenges of the present, future, and beyond. Our team’s success relies on passionate consultative senior architects who are experts in their industry or process domain, strategic in approaching demanding circumstances, and willing to adapt and learn quickly as requirements or priorities shift. We are looking for colleagues who can think broadly about a customer’s business or industry, yet are obsessed with the details of delivering a well-considered and validated plan for desired transformation outcome.
You are deeply grounded in our core values Trust, Innovation, Customer Success, Equality, and Sustainability.
**Your Impact**:
- **Accelerate customer value realization **by working with Client Partners on relevant Industry strategic solutions in both pre and post-sales motions.
- **Co-create a vision and strategy **that aligns a customers’ business goals with their customer’s experience, and is connected to a business value model that allows for iterative business value realization traceability. Influence CxO level stakeholders by clear articulation of the proposed vision and strategy to gain trust as a strategic advisor
- **Co-create a transformation roadmap **that bridges vision to value in an actionable and iterative way.
- **Define digital operating models **to help customers achieve their strategic goals through understanding their business strategy and technology needs. And transforming their culture and ways of working by enabling agility, DevOps practices, and accelerating time to market.
- **Moderate and influence architectural constructs **across federated structures of large enterprise customer organizations through incremental and sustained transformation pathways.
- **Advocate for business innovation **by mapping Salesforce Customer 360 platform capabilities to the desired customer and employee experience.
- **Simplify and transform business capabilities **leveraging the full power of the Salesforce platform and products capabiliti

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