Associate Solutions Engineer

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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Our Associate Solutions Engineer is an entry level role in the Solutions Engineering team. This role will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise. The engineer in this role takes part in the activities for Infobip's customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.
In order to deliver the desired business results, Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.
You know you are doing a good job when you:

• Have a strong knowledge of all technical aspects of Infobip's products and solutions.
• Understand the customers' businesses, knowing exactly which of our products can help them evolve their business.
• Integrate Infobip Products into our clients' systems (custom-scripted API, SFTP, and other solutions over CPaaS, SaaS services).
• Can identify new and innovative use cases for Infobip's products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos, POCs, and solution integration enablement sessions for customers and document with meeting minutes summaries.
• Ensure the highest degree of customer satisfaction during the implementation of the project.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle the technical and security questionnaires.
• Ensuring that all the projects are delivered on time, within scope and budget.
  

The engineer on this level focuses on learning Infobip's products and solutions as well as the business processes. Having an intermediate level understanding of project management, s/he successfully performs project-related tasks, and consults with the senior engineers, Solution Architects, and Solution Managers on the assigned projects.
Requirements

• Some experience pre-sales, tech sales, system integrations, or similar roles (Nice to have)
• Experience in a technical role in the telecom industry (Nice to Have)
• Proficient level both written and spoken in English.
• Engineering background and passion for IT and technology
• Proactive and creative approach to attend to clients' needs (even if they are sometimes not aware of those needs)
• Able to present products and ideas with ease, confidence, and persistence
• Speak fluently to clients, partners, and colleagues alike
• Experience in project management (Nice to have)
  

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting and Software Development

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