Full Stack Engineer

3 semanas atrás


Serra, Brasil CoverGo | Insurtech Tempo inteiro

Overview

Full Stack Engineer (.Net - Support & Observability Focus) - Fully Remote

3 days ago Be among the first 25 applicants

  • Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP)
Top Reasons To Join Us
  • Working for the Insurtech Market Leader
  • 100% Remote
  • Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP)
About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

  • We are a leading global no-code insurance platform for health, life, and P&C
  • We\'re the winner of the Insurtech of the Year in all of Asia and other awards globally
  • We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
  • We are an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
  • We are fully funded and backed by reputable VC funds and strategic institutional investors
  • We have a global presence in Asia, EMEA and the Americas
  • We\'ve grown our annualized revenue by over 30x since January 2021
  • We\'re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About the Role

We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.

You'll be part of the frontline technical team —working directly with customers, troubleshooting and resolving platform issues, and collaborating with engineering teams to improve our systems, tools, and processes. While this is a support-heavy role, solid software engineering skills and strong observability knowledge are essential .

About Support Team

Our Support Team acts as the first line of technical assistance for our customers and internal stakeholders. We not only resolve technical issues but also focus on advocating for customers, enhancing support tools, improving documentation, and collaborating closely with engineering teams to elevate the overall experience.

The team works closely with product and project engineering teams to deliver the best possible experience to our customers at scale , ensuring that solutions are not only reactive but also continuously improved for long-term impact.

What You Will Do
  • Triage and troubleshoot support issues, when required escalate to project or product engineering teams
  • Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems
  • Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions
  • Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary
  • Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java)
  • Configure enterprise monitoring solutions
  • Conduct thorough post-incident reviews to identify root causes and implement preventive measures
  • Automate support needs, develop runbooks, improve and maintain support tools
  • Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning
  • Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling
  • Participate in R&D / explorations / automation with AI
  • Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution
  • Participate in strategic discussions around customer lifecycle, retention, and satisfaction
  • Provide support coverage during the fixed late shift (3:00 AM - 12:00 PM Vietnam Time)
  • This role includes working on weekends and public holidays that fall on your scheduled workdays, with corresponding weekdays off
What We Need
  • At least 4 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies
  • Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js, with focus on backend.
  • Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems
  • Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures
  • Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution
  • Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams
  • Fluent in English; additional language skills are a plus
  • A customer-first mindset—empathetic, responsive, and solutions-driven
  • A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
  • Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize
  • Willing and available to work the late shift
You might thrive in this role if
  • You prefer short projects where you can go deep and chase a problem down vs. building long-term solutions over many months. You enjoy seeing multiple use cases, understanding the broad landscape, all while going deep on specific issues
  • You have previous experience in the insurance or InsurTech space
  • You are proficient with customer support platforms (e.g., Jira, Zendesk)
  • You have proven track record of leading and scaling customer service operations in a fast-paced environment
Why You\'ll Love Working Here
  • International Environment
  • Competitive remuneration package
  • Fully Remote
  • 15 Days Annual Leave
  • 13th-month Pay
  • Annual Performance Bonus
  • Stock Options after 6 months
  • Health Insurance
  • Remote Work Allowance
  • Company activities and events
  • Learning and development plan
CoverGo Company

By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo\'s and you consent to the processing of your data as part of this application.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

Referrals increase your chances of interviewing at CoverGo | Insurtech by 2x

Get notified about new Full Stack Engineer jobs in Recife, Pernambuco, Brazil.

Front-End Developer - Remote Work | REF#5841 Fullstack Developer (Senior) - Python (Flask) + React - Remote, Latin America Golang Software Engineer (Senior/Lead) ID37218 Fullstack Senior Engineer with Flask/Django and React - Latin America, Remote position Java Full Stack (Architect/Tech Lead) ID41872 Senior Full Stack Python/React Developer - Remote - Latin America Senior React/Node Developer - Remote - Latin America Senior AI/ML Full Stack Engineer - Remote - Latin America Senior Developer, Elixir & React - Remote - Latin America Senior Elixir Developer, React focused Projects - Remote - Latin America

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Serra, Brasil Metacto Tempo inteiro

    Overview As a Full Stack Software Engineer at MetaCTO, you will develop both client and server-side applications, working closely with cross-functional teams to create innovative, high-quality solutions. You’ll have the opportunity to contribute to a variety of projects, from MVPs to fully-fledged systems, while helping shape our development practices....


  • Serra, Brasil Staffed Tempo inteiro

    Join to apply for the Full Stack Product Engineer Senior role at Staffed . We are looking for a Senior Fullstack Engineer with expertise in React (frontend) and Python (backend) to build scalable applications in multi-cloud or flexible architectures. Responsibilities Develop and maintain fullstack applications (React + Python). Implement data ingestion and...


  • Serra, Brasil Staffed Tempo inteiro

    Join to apply for the Full Stack Product Engineer Senior role at Staffed . We are looking for a Senior Fullstack Engineer with expertise in React (frontend) and Python (backend) to build scalable applications in multi-cloud or flexible architectures. ResponsibilitiesDevelop and maintain fullstack applications (React + Python). Implement data ingestion and...


  • Serra, Brasil Loadsmart Tempo inteiro

    Senior Software Engineer, Full Stack - Loadsmart Join to apply for the Senior Software Engineer, Full Stack role at Loadsmart . Loadsmart is a growth-stage technology company focused on logistics technology. We are a remote-first team with headquarters in Chicago. We seek professionals who embody our core values: curiosity, clarity, results, commitment,...


  • Serra, Brasil AgileEngine Tempo inteiro

    Full Stack Engineer ID42379 | AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people‑first culture has earned us multiple Best Place to Work awards. Why Join Us If...


  • Serra, Brasil Trustly Tempo inteiro

    Join to apply for the Associate Full-Stack Engineer role at Trustly Join to apply for the Associate Full-Stack Engineer role at Trustly Direct message the job poster from Trustly Tech Recruiter I Talent Acquisition I Recursos Humanos I Recruiter I Tech Talent Recruiter I Human Resources l Recruitment l Sourcing WHO WE ARE At Trustly, we're building a...


  • Serra, Brasil AG Sistemas Soluções em Software Tempo inteiro

    Overview Descrição da Empresa: Empresa com 30 anos no mercado desenvolvendo ERP e CRM para comércio, imobiliárias e empresas de formatura. Desenvolvedor Full Stack — AG Sistemas Soluções em Software Responsibilities Desenvolvimento e manutenção de aplicações web, tanto no front-end quanto no back-end, envolvendo desde a criação de interfaces...


  • Serra, Brasil FullStack Labs Tempo inteiro

    Overview Senior Full Stack Python/React Developer - Remote - Latin America. Join to apply for the Senior Full Stack Python/React Developer - Remote - Latin America role at FullStack Labs. About FullStack: FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for...

  • Agentic .NET Engineer

    Há 4 horas


    Serra, Brasil FullStack Labs Tempo inteiro

    Agentic .NET Engineer - Remote - Latin America Join to apply for the Agentic .NET Engineer - Remote - Latin America role at FullStack Labs About FullStack FullStack is the most transparent IT talent network, connecting highly skilled individuals with top global companies and Silicon Valley startups for remote, on-demand projects. We focus on building a...


  • Serra, Brasil SK Holdings Tempo inteiro

    We're looking for a mid-to-senior Full-Stack Ruby on Rails Developer with a strong frontend focus to lead the charge on our Rails-based applications in the adult entertainment space. Our flagship product, Mr. Skin, has been online for over 25 years and continues to attract millions of visitors each month, and now we're making it faster, sleeker, and easier...