Front Desk Representative

GABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We are seeking a talented and empathetic individual to join our team as a Front Desk Representative.

You will be responsible for communicating with potential patients via phone, email, and chat, and addressing their queries to facilitate a successful conversion, as well as performing some administrative tasks.

• Prospecting new leads and accounts using existing databases and phone calls.
• Calling up to 25 prospective patients a day and responding to their inquiries via phone, email, and chat, ensuring timely and informative responses in an empathetic manner.
• Actively promote our services and explain pricing and insurance options.
• Persuasively address client concerns and objections to drive conversions.
• Maintain accurate and up-to-date records of client interactions and appointments.
• Stay informed about the latest industry trends and best practices.

• Excellent communication and interpersonal skills
• Strong empathy and active listening abilities
• A passion for helping others and making a positive impact
• 5 years of sales and customer service experience or a natural sales aptitude
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Remote work flexibility
• Competitive salary and bonus structure
• Opportunities for professional growth and development
• A supportive and collaborative work environment

Salary - $1000-$2000 per month (depending on experience)

• Seniority level - Mid-Senior level
• Employment type - Full-time
• Job function - Management
• Industries - Medical Practices