Site Reliability Engineer

Site Reliability Engineer (Middle) ID38916 Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you WHAT YOU WILL DO Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call; On call shifts every 6 weeks, for one week as primary responder and next week as secondary; Manage alerts daily, check systems, and escalate issues as needed; Be part of a team that provides 24×7 on-call support for critical SaaS events; Be available in case of emergencies when team members are not available or need help; Document issues and remediation steps; Proactively create appropriate monitors in the EKS/K8S ecosystem; Deploy to EKS/K8s cluster using Terraform and Helm; Learn and maintain existing infrastructure running under Docker Swarm; Improve existing infrastructure health by implementing checks and scripts to correct known issues; Maintain and develop deployment code; Automate manual tasks; Implement/integrate new technologies in our Cloud Infrastructure; Collaborate with other teams and departments to provide the highest level of support and assistance; Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes; Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers; Perform RCA and take necessary corrective actions to prevent the recurrence of issues; Create and assign alert-related actions to the appropriate team after the investigation; Handle support requests for environment-specific actions; Identify and provide automation requirements to improve RCA. MUST HAVES 2+ years of professional experience; Experience working with Datadog; Hands‑on experience as an AWS Cloud Engineer; Working knowledge of EKS/Terraform/Helm; Working Experience with Docker and Docker Swarm; Good understanding of AWS IAM roles and policies; Experience logging and monitoring AWS resources using CloudWatch logs; Experience working in a Linux environment; Proficient in Bash and/or Python scripting; A strong understanding of web technologies such as REST APIs; Working Experience with monitoring solutions, such as Grafana and Prometheus; Excellent oral and written communication skills; Customer‑facing communication skills to effectively explain issues and RCAs to them; Experience in Product/Application Support for SaaS‑based products; Understanding of APIs, Databases, Systems Architecture, and Design; Designing, implementing, and operating in a DevSecOps; Excellent communication skills, both written and verbal; Ability to work independently as well as within a collaborative environment; A technical aptitude with the desire to learn new and evolving technologies; Upper‑Intermediate English level. NICE TO HAVES Experience with GCP or Azure; Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty. PERKS AND BENEFITS Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. Competitive compensation: We match your ever‑growing skills, talent, and contributions with competitive USD‑based compensation and budgets for education, fitness, and team activities. A selection of exciting projects: Join projects with modern solutions development and top‑tier clients that include Fortune 500 enterprises and leading product brands. Flextime: Tailor your schedule for an optimal work‑life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Seniority level Seniority level Mid‑Senior level Employment type Employment type Full‑time Industries Industries IT Services and IT Consulting #J-18808-Ljbffr