Technical Support Engineer

4 semanas atrás

Florianópolis, Brasil ALLSTARSIT Tempo inteiro

Company & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics, DevEx, Data, and Infra.About Role: As aTechnical Support Engineeryou will work with leading enterprise organizations and startups to realize the power of data analytics. Our Technical Support team spans the globe and has recently begun a major transformation effort to move to a SWARM model for our tools, processes, and organizational structure. This shift focuses on driving a collaborative, rewarding environment that measures value creation and team playing. Our team is aligned directly with our Product and Engineering teams through a robust Subject Matter Expert program.Responsibilities: ● Investigate technical problems and diagnose root causes in Linux and Windows servers ● Develop, design, and propose solutions to meet the technological and business needs of customers (e.g. workarounds for product issues and additional features) ● Manage critical issues that impact customer’s business ● Work with R&D and Product teams to meet customer requirements and improve our product ● Present complex technical information about the product to the customers ● Take part in the creation and maintenance of our knowledge-based and community ● Work with Linux shell, RestAPI, Web applications troubleshooting, application installations, identifying process improvements, debugging, comprehending technical documentsWork Hours: US East business hours (from 5PM to 2 AM).Main Skills (What You’ve Already Accomplished...So Far): ● You already experienced with supporting complex product infrastructure and applications ● You have experience with troubleshooting web applications ● You have experience with databases such as MS SQL, MySQL, Oracle etc, SQL scripting at least at basic level ● You already worked with ETL and BI tools such as Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos etc OR you are able to write and understand complex formulas ● You have experience working with logs, and various monitoring tools such as Grafana, New Relic, Kibana ● You are familiar with Linux ● You have experience in communication with English-speaking customersNice to have: ● Experience with virtualization and cloud services (AWS, vSphere) ● Web development background and/or programming familiarity ( specifically JavaScript) ● Experience with NoSQL databases such as MongoDB or Hadoop ● Experience with RestAPI ● Networking knowledges

  • Technical Support Engineer

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil ALLSTARSIT Tempo inteiro R$60.000 - R$120.000 por ano

    Company & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods: Analytics,...

  • Technical Support Engineer

    4 semanas atrás

    Florianópolis, Brasil ALLSTARSIT Tempo inteiro

    Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...

  • Technical support engineer

    4 semanas atrás

    Florianópolis, Brasil ALLSTARSIT Tempo inteiro

    Company & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both Saa S and on-prem deployments. Support is organized into 4 pods:...

  • Technical Support Engineer

    3 semanas atrás

    Florianópolis, Brasil ALLSTARSIT Tempo inteiro

    Company & Product Our client is a Business Intelligence platform enabling customers to connect multiple data sources (e.G., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding. The product supports both SaaS and on-prem deployments. Support is organized into 4 pods:...

  • Technical Support Engineer

    Há 10 horas

    Florianópolis, Brasil Allstarsit Tempo inteiro

    Company & ProductOur client is a Business Intelligence platform enabling customers to connect multiple data sources (e.g., Excel, SQL) into a unified environment, build interactive dashboards, apply formulas, and customize via plugins, scripts, and embedding.The product supports both SaaS and on-prem deployments.Support is organized into 4 pods: Analytics,...

  • Technical Support Specialist

    2 semanas atrás

    Florianópolis, Brasil Bask Health Tempo inteiro

    About Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses.We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...

  • Technical Support Manager

    Há 5 dias

    Florianópolis, Brasil Duda Tempo inteiro

    **Technical Support Manager**(Remote - must reside in Florianópolis)**: **WHO WE ARE** Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform...

  • Technical Solutions Engineer

    2 semanas atrás

    Florianópolis, Santa Catarina, Brasil AllStars-IT Tempo inteiro

    Technical Solutions EngineerLevelSeniorDepartmentTypeProjectSisenseLocations:FlorianopolisSao PauloJob DetailsPosted on:October 21, 2025About the CompanyEstablished in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that...

  • Product Support Engineer

    Há 2 horas

    Florianópolis, Santa Catarina, Brasil Zoho Tempo inteiro R$4.000 - R$8.000 por ano

    Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...

  • Technical Solutions Engineer

    Há 10 horas

    Florianópolis, Brasil Allstars-It Tempo inteiro

    Technical Solutions EngineerLevelSeniorDepartmentTypeProjectSisenseLocations:FlorianopolisSao PauloJob DetailsPosted on:October 21, ****About the CompanyEstablished in ****, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals.The core belief was that...