Application Support Engineer, Trilogy

Há 3 dias

Belo Horizonte, Brasil Crossover Tempo inteiro

Application Support Engineer, Trilogy (Remote) - $60,000/year USD Join Crossover as an Application Support Engineer and help transform customer support at Trilogy, a leading enterprise software platform. This fully remote, full‑time contractor role pays $30 USD per hour ($60,000 USD per year assuming 40 hours per week and 50 weeks per year). Base pay range $30.00/hr – $30.00/hr About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades we have been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our focus is on simple customer‑facing designs and a modern cloud‑based stack. What You Will Be Doing AI‑Enhanced Customer Issue Resolution: Examine intricate tickets escalated from AI systems, apply specialized human judgment where AI capabilities are limited, and subsequently enhance the AI system to narrow that gap. What You Won’t Be Doing Spending two full months on onboarding; you are expected to achieve proficiency on multiple products during your first month (we acknowledge this timeline is demanding). Depending on management for guidance; if you cannot effectively remove your own blockers, this role will present significant difficulties. Application Support Engineer Key Responsibilities Combine specialized human technical knowledge with AI systems to provide outstanding customer support, concentrating on challenging issues that AI cannot yet completely handle. Basic Requirements A minimum of 3 years of total experience in technical customer support positions. Expert‑level generative AI skills (proficiency with multiple AI platforms, capability to automate processes and build custom GPTs); LLM usage limited to research, learning, brainstorming, or content creation does not meet our threshold. Present location in North or South America. Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The payment period is weekly. Consult for more details on this topic. #J-18808-Ljbffr

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