Cloud Field Engineering Manager

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This is an opportunity to lead a field engineering team, helping customers understand and implement Canonical's open source solutions across public clouds and data centers. The role involves working with a broad spectrum of cloud offerings, from Ubuntu to virtualization, private cloud, Kubernetes, and advanced open source solutions like MLops platforms and data platforms. As Canonical expands into new industries such as telecom, finance, healthcare, and media, we develop new open source solutions tailored to their needs.

We believe that Engineering Managers should be outstanding engineers, comfortable troubleshooting technical issues and engaging in technical presales. They should contribute technically but focus more on shaping team direction, focus, and delivery. We also focus on growing management skills and soft skills in our engineers.

Our goal is to make open source easier, reliable, and secure, aiming to provide 'most software to most companies'. We select engineers globally for brilliance and motivation, and our managers help teams achieve their potential and take pride in their results.

The role of a Cloud Field Engineering Manager at Canonical

The team of cloud solutions architects at Canonical works directly with customers to design private and public cloud solutions tailored to workload needs. Technologies include on-premise solutions like Openstack, MicroCloud, Ceph, and deployable solutions like Kubernetes, Kubeflow, Spark, PostgreSQL. Managers and team members deploy, test, and hand over solutions, and participate in presales to advise during sales processes.

The manager is responsible for line management, career guidance, developing engineering talent, representing the team technically, and driving collaboration with other teams and customers. Active participation in presales is also expected.

Location

This role is home-based, managing a team in your time zone.

What your day will look like

• Lead and develop a team of Field engineers in Presales and Professional Services
• Solve customer problems by promoting technologies and acting as a trusted advisor
• Work remotely in your time zone
• Coach, mentor, and provide career development feedback
• Identify and measure team health indicators
• Implement disciplined engineering processes
• Represent your team and products to stakeholders, partners, and customers
• Develop and promote best engineering and organizational practices
• Plan and manage progress on goals and projects
• Participate in leadership team collaborations

What we are looking for in you

• Knowledge of cloud computing concepts & technologies (Kubernetes, Openstack, AWS, GCP, Azure, Ceph)
• Practical Linux and networking skills
• Experience in technical presales
• Dynamic personality, proactive in new projects and interacting with people
• Excellent English communication skills
• Passion for developing and growing people
• Experience leading, coaching, and mentoring engineers
• Organized, ensuring timely, high-quality results
• Strong academic background
• Willingness to travel up to 40%, attending events and meetings

Additional skills that you might also bring

• Second language (Spanish or French) preferred
• Python knowledge
• Experience with external partnerships
• Stakeholder engagement with internal teams and engineering roadmaps

What we offer you

Our compensation considers location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 yearly learning and development budget
• Annual compensation review
• Recognition rewards, holiday leave, parental leave, Employee Assistance Programme
• Travel opportunities and upgrades for company events

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and foster excellence. Since 2004, as a remote-first company, we challenge you to think differently, learn new skills, and innovate.

Canonical is an equal opportunity employer committed to diversity and inclusion, offering fair consideration regardless of background or identity.

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