Customer Delivery Architect
3 semanas atrás
The Customer Solutions Architecture team is responsible for providing technical solutions to new & existing corporate customers based on Internet & WAN, Managed Security, IP VPN, V,oIP and Hosting technologies.
Responsible for actively driving and managing the requirements gathering ahigh-levelvel design process, working with direct and channel customers you will describe the company’s technology and product portfolio positioning to both business and technical users.
Usithe ng business process and analysis skills you will build a set of requirements in consultation with the customer and then, working with engineers and operational teams, you will producehigh-levelvel design. Documentation will be to a high standard, as will your communication skills. Being able to explain technical concepts to a non-technical audience is a key aspect of the role, together with an understanding of business needs and pressures in a commercial setting.
Key Responsibilities
- Determine technical and business requirements from clients and provide technical solutions in a professional manner and to agreed timeframes
- Create internal design configuration documentation including network diagrams with technical explanations
- Feedback on issues with current products aprovidingide input around new products
- Perform technical development for bespoke solutions as part of a design and developmeframeworkork
- Sell technical solutions to the customer with professionalism and enthusiasm
- Provide accurate and timely management informatioincludingude - activity reports, bid reviews, project forecastKPIsI’s
- Structure and produce compelling sales proposals, commercial and technical documentation
- Interface with the implementation/project team, articulating customrequirementsent, to ensure smooth transition from Sale to Delivery
- Act as customer stakeholder in bid and project teams
- Be able to take the lead in small project activities, working with groups of engineers
- Educated to CCIE or equivalent vendor or academic qualification in the IP and networking space.
- Understanding of the lower level workings of VPN technologies including IPSEC and MPLS VPNs
- Able to work with BGP and OSPF routing protocols to design resilient solutions
- Understanding of quality of service in design and implementation to support converged networking and Voice Over IP
- Working knowledge of current security technologies and security trends in the industry
- Significant previous experience in requirements gathering and solution design in a commercial setting
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