Service Desk Analyst

3 semanas atrás

Londrina, Brasil Tata Consultancy Services Tempo inteiro
Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Service Desk Analyst

,

who wants to learn and transform his career.

In this role you will:Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNowTroubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary.User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries. (Spanish and Portuguese)Documentation: Maintain detailed documentation of issues, solutions.Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided.Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality.Spanish Language Native + Portuguese

And much better if you stand out for:Skill Spanish, Custmoer service, Laptop/ Desktop (Windows) , O365, ServiceNow.

>>>>>

What do we offer?

TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief

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