Gerente De Estação De Entrega

Qualifications Bachelor's degree Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience leading a team and performance management Fluent in Portuguese and advanced English skills Experience with performance metrics, process improvement or lean techniques Since opening our virtual doors in ****, we've been pushing the boundaries of what is possible, delighting customers from the moment they place an order online to the seamless coordination behind the scenes. We strive to stay agile, fluid, and intentional, guided by Leadership Principles such as Bias for Action and a commitment to becoming the most customer‑centric company on Earth. Your Responsibilities Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top‑line vision is to remove all effort on behalf of our end‑users, while continuing to exceed everyone's expectations whenever we can. With this in mind, you'll strategically lead a team, comprising of Operations Managers, Area Managers, Operations Supervisors and Operations Assistants. This will complement your proactive management of healthy, positive working relationships on a day‑to‑day basis. In this role, you'll work with key business partners, such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering. Furthermore, you'll track and drive both the operational goals and metrics of your Delivery Station, while regularly presenting your findings to the senior leadership team. Finally, you'll also help us as we Hire and Develop the Best – that's one of our key Leadership Principles, which you'll come to know well. This will help you create and implement a talent plan for your site, and will touch on talent acquisition, performance and career management, learning and development and positive employee engagement. Key Job Responsibilities Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan Problem‑solves for closing gaps between performance and goals Will set and clarify requirements and expectations for Operations and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments Manages day‑to‑day relationships with multiple Delivery Service Providers (DSPs) Presents operational metrics regularly to the senior leadership team Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement Leverages the Operations and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area Cultivates strong culture and engagement throughout all levels of the delivery station team Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives Location: Porto Alegre, RS, BRA #J-18808-Ljbffr