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Solutions Engineer at Infobip Job Overview Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity. A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization. Responsibilities Help customers and/or partners understand the value of Infobip solutions and services Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business Design new and innovative solutions to meet customers’ business needs Collect the technical requirements and design technical solutions and service integration plans Handle technical and security questionnaires Conduct captivating demos and POCs Conduct scoping exercises and provide service quote estimation Implement solutions for new and existing customers Deliver comprehensive and precise technical documentation Configure/customize Infobip solutions to meet customer’s business requirements Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries. Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products Contribute to internal initiatives and focus on continuous development Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice) Have an overview of market feature requirements and provide feedback to steer the development of products’ features Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Job Details Seniority level: Associate Employment type: Full‑time Job function: Engineering and Information Technology Industries: IT Services, IT Consulting, Software Development #J-18808-Ljbffr
